The CRM Business Analyst will primarily focus on the ongoing support of the campus Salesforce CRM platform. The CRM Analyst will be a subject matter expert for the division with regards to best use of the campus Salesforce CRM. In collaboration with technical support teams, the CRM Analyst oversees the ongoing configuration, support, maintenance, and improvement of the Salesforce CRM for the university. This position demonstrates a high degree of initiative and commitment to expanding skills and expertise via self-study, working/mentoring with colleagues, and internal and external training. This role must be able to work on administrative tasks on their own and may initiate analysis phases of application support. Position will work in close collaboration with the divisions of Student Life, Enrollment Management, and Student Success as well as the Office of Information Technology CRM Support team.
Required Qualifications
Education : Bachelor's Degree
Experience :
Knowledge, Skills, Abilities :
- Experience implementing data management software applications and/or information systems end-to-end, including data conversion, postproduction support and troubleshooting (for example, imports/exports, audits, error corrections, reporting, etc.).
- Ability to effectively communicate technical concepts to end users, business stakeholders and management both verbally and in writing.
- Ability to prioritize, problem solve, and organize tasks to meet deadlines and follow through on assignments with minimal direction, often under pressure.
- Be a proactive problem solver.
- Be curious and eager to learn and understand the "why."
- Ability to take direction and work collaboratively within team structure.
- Demonstrated ability to work closely with others across functional boundaries and varying experience levels.
- Excellent analytical, communication, organizational and interpersonal skills.
- Ability to exercise sound judgment, discretion, and tact with all levels of constituents.
- Possess skills of working independently in a changing environment with accuracy and attention to detail.
- Demonstrated ability in creating reports to provide to supervisors or key stakeholders.
- Strong and effective presentation skills.
- Ability to learn about new information technology tools/systems as required.
Ability to develop thorough, clear and concise business process documentation.
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Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications
Work Location
Location: Knoxville, TN
Hybrid
Compensation and Benefits
Application Instructions
To express interest, please submit an application with the noted below attachments:
About The College/Department/Division
The Office of the Provost has primary responsibility for academic activities on the Knoxville campus. The office plays a key role in the educational experience of all students and has responsibility for the recruitment, retention, and renewal of faculty. Working with colleges and campus partners, the Office of the Provost shapes and advances the academic mission of the institution, fosters a thriving and intellectually stimulating learning environment, and supports the success of faculty and students. Learn more at provost.utk.edu.
