SBB is looking for a Part-Time Community Services Assistant
Reports To Community Manager / Assistant Community Manager
Position Type Part-Time — schedule based on office needs
Department Community Operations / Resident Services
Compensation Competitive; commensurate with experience
Position Summary
The Part-Time Community Services Assistant serves as the welcoming face of the
HOA onsite office. This position is central to delivering an exceptional resident experience — from
the first phone call to the last interaction at the front desk. The ideal candidate is warm, polished,
organized, and genuinely enjoys making people feel heard and helped.
This role supports the day-to-day administrative and operational functions of the office while serving
as a first-line ambassador for community standards, culture, and events. You will work directly
alongside the Community Manager and Assistant Community Manager in a fast-paced, high visibility environment that demands professionalism, discretion, and a proactive attitude.
Essential Duties & Responsibilities
Resident & Customer Service
- Greet residents, guests, and vendors in a friendly and professional manner; serve as the
primary face of the onsite office
- Answer incoming phone calls promptly and direct or resolve resident inquiries with accuracy
and courtesy
- Provide information regarding community amenities, policies, procedures, events, and HOA
governance documents
- Assist residents with navigating community platforms including TownSq and amenity access
requests
- De-escalate resident concerns professionally and escalate to management when warranted,
with accurate notes
- Respond to general office email correspondence as directed by management
Administrative & Office Operations
- Maintain a clean, organized, and welcoming office environment at all times
- Perform filing, data entry, document preparation, copying, scanning, and record-keeping
duties
- Distribute community information, forms, violation notices, and correspondence as directed
- Coordinate with visiting vendors and contractors — log arrivals, verify authorization, and notify
appropriate staff
- Assist with mail sorting, package logging, and outgoing correspondence
- Monitor and restock office supplies; notify management of replenishment needs
- Maintain confidentiality of resident records, financial data, and sensitive HOA matters
Community Events & Communications Support
- Assist with planning logistics, setup, teardown, and staffing support for community events
- Help prepare event materials including flyers, sign-in sheets, name tags, and supply lists
- Assist with posting community communications to social media, digital platforms, and
community boards as directed
- Provide on-site presence and resident interaction support during community events when
requested
Technology & Systems
- Operate and learn community management software (TownSq or equivalent HOA platform)
- Utilize Microsoft Office Suite (Word, Excel, Outlook) for daily administrative tasks
- Assist with basic digital communications including email, calendar management, and
document sharing
- Learn and use any new systems introduced by management (access control, call box
systems, etc.)
