Minimum Qualifications:
High School or equivalent. Certified or Registered Medical Assistant or graduate of an approved Medical Assistant program. CPR Certification required.
Job Summary:
To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area.
Job Duties:
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Assists with patient flow within assigned outpatient clinic setting.
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Responds in a timely manner to call-lights.
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Provides comfort measures to patient / family.
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Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.
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Obtains vital signs. Appropriately documents chief complaint and reason for visit.
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Uses aseptic techniques and infection control measures in the performance of duties.
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Accurately collects excretory specimens, such as urine and feces.
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Obtains blood samples by venipuncture.
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Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.
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Measures and records intake and output as ordered.
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Prepares and assists patients undergoing treatments, examinations, and procedures.
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Recognizes patient care priorities, treatment plan, objectives, and potential crisis.
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Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.
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Recognizes and communicates patient needs and unusual occurrences with patients / families.
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The MA will refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services.
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Safely and properly administers medications as assigned.
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Accurately documents / communicates interventions and measurements.
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Communicates relevant information to appropriate health care provider.
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Under supervision, completes accurate, concise, and legible documentation on patient clinic record.
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Assist with medication reconciliation as required.
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Assists in the maintenance of equipment, supplies, and the environment.
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Assists in maintaining a clean and safe environment.
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Checks equipment / supplies for expiration dates, electrical safety tags, intactness, and usability.
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Cleans equipment and returns to its proper place.
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Reports equipment and supplies needing replaced or repaired.
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Stocks rooms, carts, cabinets, etc. as assigned / requested.
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Respects and supports patient rights. o Serves as patient / family advocate.
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Practices principles of patient and employee confidentiality.
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Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate.
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Practices positive customer peer relations. o Consistently communicates in a professional and courteous manner.
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Reports and seeks assistance in dealing with guest complaints / concerns.
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Establishes and maintains a positive rapport with patient / family and co-workers.
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Consistently responds to customer requests / needs in an appropriate manner.
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Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate.
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Demonstrates acceptable productivity and practices cost containment. o Prioritizes and completes all work in an effective and efficient manner.
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Demonstrates initiative, resourcefulness, and flexibility.
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Effectively and efficiently uses time, equipment, and supplies.
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Functions as an interdependent and supportive team member. o Provides support and assistance, as appropriate.
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With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.
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Participates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals.
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Accepts responsibility for own growth / development.
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Participates in in-services and ongoing education programs.
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Remains current on all in-service / education / credentials / certification requirements for position, as appropriate.
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Exchanges constructive feedback with peers and others.
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Conducts self-evaluation and participates in developmental goal setting.
Salary Range: Actual salary commensurate with experience.
Work Schedule:
Hours will include evening hours 5-9 during week and weekends 9-9 including some holidays
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
