Company Overview
Medic Management Group is a comprehensive healthcare services organization specializing in medical billing, credentialing, coding, auditing, and practice management. Our diverse client base includes private practices, hospitals, health systems, and clinical research institutions dedicated to advancing healthcare quality and efficiency.
Job Overview
A Team Lead working under a Sr. Revenue Cycle Manager serves as the frontline supervisor and operational resource for the billing team. The Team Lead supports day-to-day billing operations, helps ensure productivity and quality standards are met, assists with staff development, and escalates issues to the Sr. Revenue Cycle Manager when needed.
Duties
Operational Oversight
- Monitor daily billing work queues and productivity.
- Ensure claims are submitted accurately and timely.
- Assist staff with resolving billing issues, edits, and rejections.
- Review aging accounts and prioritize follow-up activities.
- Monitor claim status and identify trends impacting reimbursement.
- Support implementation of billing workflows and process improvements.
Staff Support and Leadership
- Serve as the first point of contact for billing team questions.
- Provide guidance, coaching, and training to team members.
- Assist with onboarding new employees.
- Reinforce departmental policies, procedures, and expectations.
- Foster a positive, collaborative, and solution-oriented team culture.
- Help ensure workload is distributed appropriately among staff.
Quality Assurance and Performance Monitoring
- Identify training opportunities for billing staff.
- Assist in monitoring denial trends and educate staff on prevention strategies.
- Track team productivity and key performance indicators.
- Monitor staff work quality and timeliness.
- Provide feedback and recommendations to the Billing Manager.
- Promote continuous improvement through coaching and process support.
Denial and Accounts Receivable Management
- Assist with escalation of complex denials.
- Assist in reviewing high-dollar and aging accounts.
- Monitor timely filing compliance.
- Assist in coordinating resolution of payer issues affecting reimbursement.
- Support initiatives to reduce Days in A/R and improve collections.
Communication, Collaboration, and Reporting
- Participate in team huddles and workflow meetings.
- Communicate updates from leadership to staff.
- Collaborate with credentialing and coding teams as needed.
- Escalate operational concerns to the Billing Manager.
- Assist with client and provider communication as appropriate.
- Assist in compiling productivity and performance reports.
- Monitor trends in denials, rejections, and reimbursement.
- Identify workflow improvement opportunities and provide recommendations on operational data.
Additional Duties:
- Oversee Customer Service monthly collections report , if applicable.
- Responsible for month end process including weekly reports.
- Assist co-workers and answer various questions about billing.
- Training new and existing employees.
- Assist in new client engagements/startups.
Qualifications
- High school graduate or equivalent required.
- Minimum of 8 years of continuous experience in medical billing required. Demonstrated experience performing senior level responsibilities viewed favorably.
- Prior knowledge and experience in FQHC’s required.
- Strong knowledge of all MMG policies and procedures and all assigned client policies and procedures.
- Demonstrated proficiency with multiple billing systems.
- Strong business operations acumen with ability to professionally communicate and work with clients, MMG Leadership, co-workers, and patients.
- Demonstrated ability to work independently or in a team environment.
- Ability to maintain confidentiality at the highest level.
- Proven trait of being accountable for duties and responsibilities with minimal supervision.
- Excellent communication skills with the ability to communicate across all levels of the organization.
- Demonstrated ability to multi-task, prioritize, and adapt to changing needs daily.
- Proficiency with various computer programs and applications which include but not limited to Outlook, MS Teams, Paylocity, Word, Excel programs, as well as PM/EMR systems.
- Demonstrated above average knowledge of and experience with troubleshooting and working unpaid claims and denials for all insurance payers, Medicare, Medicaid, Bureau of Workers’ Comp, and resolve payor trends, including but not limited to contacting payors directly and or utilizing payor websites.
- Abide by HIPAA guidelines and requirements.
- Previous experience in a customer service environment
- Proven ability to meet deadlines and work under pressure.
- Show initiative, drive, and dedication in current and or past roles.
Pay: $23.00 - $26.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Prescription drug insurance
- Professional development assistance
- Referral program
- Vision insurance
Application Question(s):
- What PM/EMR systems do you have experience with?
- This position is a full remote position working from home. MMG will provide equipment, however the employee is responsible for their own secure Wifi and Wifi must be a minimum of 20 Mbps. Can you confirm you can provide secure wifi meeting those speed requirements? (Yes or No)
- The hourly compensation range for this position will fall in the $23-26/hr range and any offer forthcoming will fall in that range and commensurate with experience, education, certification. You confirm you understand and by applying you acknowledge this range meets your compensation requirements? (Yes or No)
Experience:
- Medical Billing : 8 years (Required)
- Sr. level Billing: 8 years (Required)
- FQHC: 5 years (Required)
Work Location: Remote
