JOB SUMMARY
The Support Technician is an employee of the Sheriff's Office assigned to the Records, Jail, or Civil Section. Duties include the performance of a full range of administrative duties, such as researching and summarizing information from various sources, completing difficult and detailed reports, implementing a variety of complex office procedures, maintaining thorough knowledge of departmental operations, interpreting policies and terminology, and/or handling sensitive and confidential information in the law enforcement field. Incumbents in this class work with relative independence with only occasional instruction or technical assistance. Work is performed under the general supervision of the Shift Division Supervisors, with work being reviewed primarily based on compliance with rules and regulations and results attained. Incumbents are expected to carry assignments through to completion with only unusual or especially complicated tasks reviewed in detail. EXAMPLE OF DUTIES ESSENTIAL DUTIES AND RESPONSIBILITIES
(Illustrative Only. Any single position in this classification will not necessarily involve all the listed duties below and other positions will involve duties which are not listed. These duties represent the essential functions needed of persons in this classification.)
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Receives the public in person or by telephone relating policies, procedures, and Sheriff's Office information to the public; takes initial complaints. Must have the knowledge to direct the public to other community resources as needed.
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Responsible for a variety of word processing assignments including correspondence, reports, forms and simple tabulations, other material; proofreads documents. May be assigned to and should have a working knowledge of intake, and release procedures.
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May be assigned and must be able to skillfully manipulate a data management system to enter, update, display, edit, search, purge or expunge information recorded in the electronic processing system.
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Provides and obtains information by teletype at the request of Sheriff's Office personnel and other criminal justice agencies.
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Accepts and processes applications for concealed weapons and explosives permits, making a complete background check on each applicant.
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Operates a variety of office machines including adding machines, copy machines, calculator involving simple calculations, computers, recording machines and related equipment.
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Interprets and enters complex court orders into computer data storage system. Considerable procedural knowledge is required to assure data entry is complete and accurate. Organizes and distributes requested legal documents and/or reports to criminal justice agencies. Must have the ability to accurately compute confinement time for persons incarcerated within the correctional facility, including State Good Time, and Work Time earned.
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With accuracy enters complaints, case report information, traffic citations and warnings into a CAD/Records Management system. Retrieves information from the computer system for Sheriff's Office personnel and other criminal justice agencies.
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Completes difficult or involved financial records to assure completeness and accuracy of records. Distributes monies to various agencies.
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Develop a working knowledge of criminal and civil law. Keeps informed on current changes in law, court decisions, and current crime trends and problems.
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Must be able to react to emergency situations in a calm and professional manner.
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Performs other related duties as assigned.
SUPPLEMENTAL INFORMATION BACKGROUND INVESTIGATION
Those employed in this position may be subject to pre-employment drug testing/physical examination and a background investigation, including criminal background investigation. Conviction of a crime will not necessarily disqualify an individual for this classification. Must pass and maintain Criminal Justice Information Systems (CJIS) security clearance.
