Lead Operations & Client Experience for a Growing Property Management Company
Are you a licensed Property Manager who enjoys leading people, solving problems, and creating exceptional experiences for both property owners and tenants? Do you thrive in a fast-paced environment where no two days are the same, and your ability to keep operations running smoothly makes a direct impact on the business?
We're looking for an experienced, organized, and relationship-driven Property Manager to lead the day-to-day operations of a growing residential property management portfolio in the Raleigh area. In this role, you'll serve as the primary point of contact for property owners and tenants while overseeing leasing activity, maintenance coordination, renewals, and the overall performance of the portfolio.
This is an opportunity to step into a leadership role with a growing company where you'll have the autonomy to take ownership, improve processes, strengthen client relationships, and help drive continued growth.
Success in this position requires someone who is proactive, highly organized, and confident in managing multiple priorities while delivering an exceptional customer experience. You'll balance owner communication, tenant relations, maintenance oversight, vendor coordination, and leasing operations while ensuring properties are well maintained, vacancies are minimized, and clients remain informed every step of the way.
If you're someone who naturally brings structure to complexity, communicates with professionalism, and enjoys building efficient systems that support long-term growth, we'd love to hear from you.
Compensation:
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Salary range: $70,000 - $80,000
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Performance-based bonus opportunities tied to company and portfolio goals
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Growth opportunity within a scaling property management company
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Paid time off
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Supportive and collaborative team environment
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Hybrid flexibility with availability for emergency on-call support as needed
Compensation:
$70,000 - $80,000
Responsibilities:
Portfolio & Client Management
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Serve as the primary point of contact for both property owners and tenants
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Maintain strong relationships through proactive communication and responsiveness
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Provide owners with regular updates regarding property performance, maintenance, tenant concerns, and leasing activity
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Handle negotiations with owners, applicants, and tenants as needed
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Manage lease renewals and retention efforts
Property Operations
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Oversee move-ins, move-outs, inspections, and property readiness
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Ensure all managed properties are maintained to company standards
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Coordinate and monitor maintenance requests, vendor performance, and repair timelines
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Handle after-hours emergency situations when necessary
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Oversee security deposit evaluations and returns based on property condition
Leasing & Vacancy Management
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Help minimize vacancy by overseeing unit turnover and leasing coordination
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Support tenant procurement efforts and ensure a smooth leasing experience
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Review applications and assist with lease preparation and execution
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Coordinate showings during high-volume periods as needed
Leadership & Business Development
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Help improve operational systems, processes, and communication workflows
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Build and maintain strong vendor relationships
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Assist with growing the property management portfolio through business development and client relationship management
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Support the team in creating a positive, solutions-focused work environment
Administrative & Financial Oversight
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Ensure work orders are assigned and followed up on in a timely manner
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Coordinate vendor payments and documentation
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Maintain organized records within AppFolio and company systems
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Monitor timelines for renewals, inspections, work orders, and owner payouts
Qualifications:-
Active Real Estate or Property Management License required
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5+ years of property management experience required
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Strong experience managing owner and tenant relationships
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Proven ability to handle negotiations and conflict resolution professionally
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Experience overseeing maintenance coordination and vendor management
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Strong leadership and decision-making skills
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Excellent written and verbal communication skills
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Highly organized with strong attention to detail
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Ability to thrive in a fast-paced, service-oriented environment
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Experience with AppFolio or similar property management software preferred
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Business development mindset with a focus on client retention and growth
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Availability to respond to urgent property needs outside of standard business hours when necessary
About Company
This confidential opportunity is being led by CC Consulting on behalf of a prominent property management company in Raleigh focused on delivering exceptional service to both owners and tenants. The company values professionalism, responsiveness, accountability, and proactive problem-solving while continuing to expand its portfolio and operational footprint.
To maintain confidentiality, additional company details will be shared with candidates who move forward in the interview process.
