Work Location: Hybrid in either of the following states: NJ, GA and MI
Work Schedule: Mon - Fri, schedule and travel flexibility required
Job Status: Full-Time
Start Date: ASAP
Compensation: $88,000.00 - $105,000.00 USD per annum
Position Description:As a Project Manager on our TELUS Digital team, you will be responsible for the day-to-day management of one or more complex AI programs. The role requires class-leading customer engagement involving strong written and verbal communication skills, the ability to empathize with and respond to customers' and team members’ needs, problem-solving skills, and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional teams will be key to maintaining and improving customer satisfaction, revenue, and profitability. Main Responsibilities:
- Proactively focus on fulfilling Customer needs through innovative thinking and collaboration with internal technical, production, scheduling, and management teams.
- Collaborate with internal teams to initiate, document, and implement procedural changes and customized workflows.
- Review customer satisfaction through regular meetings and communications.
- While working with our on-site and off-site teams, plan and monitor projects to meet deadlines, quality, and budget requirements. Focus on continuous improvements and cost-saving measures.
- Maintain project financial trackers and assist with payment verifications and approvals
- Optimization through automation – provide innovative solutions to improve processes.
- Manage, support, and provide training and onboarding for Project Coordinators
Required Qualifications:
- 3 – 5 years of experience as a Project Manager
- Data Collection experience preferred
- Experience in managing multiple and simultaneous complex projects with tight deadlines
- Experience working with external vendors and customers
- Technical proficiency (including spreadsheets, Office tools, Google Suite).
- Experience in project financial management and budgeting.
- 2 - 3 years of experience in managing small teams.
- Proactive with strong decision-making and problem-solving skills.
- Ability to optimize tasks and processes.
- Fluency in English is a must.
- Will be required to pass a background check
- General knowledge of artificial intelligence and machine learning is an advantage, but not required
TELUS Values:TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace changes and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Pay: $88,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Detroit, MI 48243
