Keller Williams Premier is hiring a Director of Agent Services. This role is the day to day operational hub of the market center. You onboard new agents, support them on our systems and technology, run the training calendar, and keep the office communicating and running well.
What You Will Do
- Onboard new agents. Handle intake paperwork, licensing transfers, MLS and association setup, and run New Agent Orientation. Maintain agent records in KW Command.
- Social Media Management. Manage social media pages for the office.
- Support our agents. Be the first call when an agent has a question. Train and troubleshoot on KW Command, MLS, DocuSign, and market center systems.
- Run training and events. Own the training calendar and coordinate market center events, including Career Nights and our KSCORE pre-licensing scholarship program.
- Handle communication. Send weekly agent communications, manage market center social media, and build materials for weekly meetings.
- Support leadership. Assist with recruiting follow up, attend daily leadership huddles, and report on onboarding and retention.
What We Are Looking For
- 2+ years in administrative, operations, customer service, or real estate support
- Strong written and verbal communication
- Proficiency in Google Workspace and Canva
- Ability to learn new software quickly and train others on it
- Strong organization and comfort managing several priorities at once
Preferred: real estate experience, NC license (active or inactive), familiarity with KW Command, MLS, and DocuSign or Dotloop.
Details
Monday through Friday, 8:30 AM to 5:00 PM, in office. Full access to KW training and technology.
To apply, submit your resume through Indeed.
Keller Williams Premier is an equal opportunity employer.
Pay: $18.00 - $20.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Flexible schedule
- Professional development assistance
- Referral program
Work Location: In person
