About the Role
First impressions matter. As a Front Desk Agent, you are the face of our hotel and the heartbeat of the guest experience. You’ll set the tone from the moment guests arrive making check-ins smooth, questions easy, and every stay feel effortless.
This role is ideal for someone who enjoys structure, takes pride in professionalism, and understands that hospitality is about consistency done right.
What Your Day Looks Like
Every shift is different, but your core responsibilities include:
- Delivering a warm, professional welcome to every guest
- Completing efficient check-in and check-out transactions
- Acknowledging IHG One Rewards members and returning guests
- Handling reservations, billing questions, and payments accurately
- Anticipating guest needs and offering local recommendations
- Resolving concerns calmly and turning issues into positive outcomes
- Maintaining brand standards and front desk procedures
What We’re Looking For
- Strong communication skills, clear, calm, and guest-focused
- Problem-solving mindset with attention to detail
- Basic computer skills and comfort with hotel systems
- Ability to handle cash, credit cards, and basic math
- Reliable, punctual, and team-oriented
- Bilingual skills are a plus, but not required
What We Offer
- Competitive hourly pay based on experience
- Stable scheduling and clear expectations
- Brand-backed training and growth opportunities
- Supportive team culture with strong leadership
- A professional environment that values doing things the right way
We are an equal opportunity employer and welcome applicants from all backgrounds. If you take pride in service, reliability, and professionalism and we want to meet you.
Job Type: Full-time
Benefits:
Work Location: In person
