Frontier is live. Bring structure, speed, and service to the neighborhoods we activate.
Join Ascend Management Group as we deploy a structured outreach campaign in Newington in partnership with Frontier. As a sales and business consulting firm, we specialize in territory activation, client enrollment, and performance tracking. The Customer Account Representative supports a community initiative designed to deliver reliable telecom solutions to eligible households.
As a Customer Account Representative, you’ll help activate Frontier’s presence in targeted communities by promoting wireless and fiber service options. You’ll recommend packages based on household needs, complete enrollments with precision, and ensure all client records are up to date. You’ll work closely with your team to refine messaging and support campaign execution.
Key Responsibilities of the Customer Account Representative
- Interact with customers directly and provide information, such as product details, add-ons, pack deals, and others, as a Customer Account Representative
- Handling (face-to-face) customer objections and troubleshooting issues with products or services as a Customer Account Representative.
- Recommend Frontier plans based on household needs and assist with accurate application completion.
- Use mobile tools to log outreach activity, manage service records, and maintain enrollment data integrity.
- Share field insights with campaign leads and teammates to refine messaging and improve outreach performance.
- As a Customer Account Representative, you need to stay up to date on the latest products and services provided by Frontier.
Minimum Qualifications of the Customer Account Representative
- High school diploma or GED required; coursework in business, marketing, or communications is a plus.
- Up to 2 years of experience in outreach, sales, or campaign work is helpful; structured internships are also valued.
- Clear communicator with the ability to explain Frontier service plans confidently and accurately, as a Customer Account Representative
- Organized and consistent in managing daily outreach, enrollment activity, and service records.
- Reliable transportation to and from our local office
As a Customer Account Representative, you need to stay up to date on the latest products and services provided by Frontier, while supporting team goals tied to Sales and CRS. Join us and apply now!
Job Type: Full-time
Pay: $900.00 - $1,200.00 per week
Work Location: In person
