Iron Mountain is seeking a skilled Operations Team Lead to join our Configure to Order Operations team. This critical role involves managing the daily operations of the Logistics Center in a cost-effective way, ensuring both internal and external customer needs are met. The ideal candidate will be a leader who fosters a productive and efficient environment, directly contributing to our ability to satisfy customer demands.
What You’ll Do (Responsibilities)
In this role, you will:
- Lead daily operational flow by overseeing incoming and outgoing shipments, meticulously organizing merchandise, and maintaining accurate warehouse inventory.
- Collaborate with team members and the Operations Supervisor to foster positive employee relations, provide comprehensive training, and escalate employee issues as necessary to maintain open communication.
- Ensure productivity, quality, and compliance by providing mentorship, monitoring team performance against Key Performance Indicators (KPIs), and preparing detailed operational reports to inform decision-making.
What You’ll Bring (Skills & Qualifications)
The ideal candidate will have:
- Minimum of 1–2 years of proven leadership experience within a warehouse or logistics environment, specifically in fulfillment or e-commerce operations.
- Knowledge of Warehouse Management Systems (WMS) and/ or Enterprise Resource Planning Systems (ERPs) and skills in monitoring daily production goals and dynamically adjusting strategies to meet KPIs.
- Proven ability in conflict resolution and expertly managing team dynamics to foster a productive, efficient, and cohesive work environment.
- Physical requirements to lift at least 40 lbs, with frequent walking, carrying, reaching, standing, and stooping as required for the role.
- Note: After an offer is accepted, all selected applicants must successfully complete a background check and drug screening.
What We Offer (Benefits)
- Starting rate at $25 per hour.
- Competitive Compensation and Benefits aligned with your experience.
- Full Health and Dental Benefits starting on the first day of employment.
- Paid Time Off: Two Weeks Paid Vacation, Seven Paid Holidays, plus Sick Pay.
- Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.
- Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.
Call to Action:
Ready to contribute to operational success? Apply today to join our dynamic team and help us continue our journey of innovation!
#OPS
Pay: From $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Experience:
- Warehouse/Logistics Lead: 1 year (Required)
Language:
Ability to Commute:
- Northborough, MA 01532 (Required)
Work Location: In person
