Job Overview
Sunshine Carts is seeking a highly motivated and organized BDC Manager / Social Media Coordinator to generate appointments, follow up with leads, and maintain a strong online presence. This position plays a critical role in driving showroom traffic, increasing sales opportunities, and ensuring every customer receives a world-class experience from the first interaction to the final sale.
Key Responsibilities
Business Development Center (BDC)
- Manage all incoming internet, phone, social media, and walk-in leads.
- Contact leads daily through phone calls, text messages, emails, and social media messaging.
- Schedule appointments for sales representatives and management.
- Follow up with unsold leads to maximize appointment and sales opportunities.
- Maintain accurate customer records within the CRM system.
- Track appointment show rates, sold rates, and lead activity.
- Re-engage previous customers for referrals, upgrades, and repeat business.
- Confirm upcoming appointments and provide reminders.
- Work closely with the sales team to ensure smooth customer handoffs.
Social Media & Marketing
- Upload inventory photos and videos to Facebook Marketplace daily.
- Create and post content on Instagram, Facebook, and other social media platforms.
- Monitor social media messages and respond promptly to inquiries.
- Promote sales events, specials, financing offers, and new inventory.
- Assist in creating marketing campaigns and advertisements.
- Ensure all listings are accurate, professional, and up to date.
- Capture customer delivery photos and testimonials for social media content.
- Help grow Sunshine Carts’ online presence and brand awareness.
Daily Expectations
- Make outbound phone calls to active and previous leads.
- Send follow-up emails and text messages.
- Schedule and confirm customer appointments.
- Update CRM notes and customer records.
- Post new inventory and promotional content online.
- Respond to social media inquiries and marketplace leads.
- Maintain a positive and professional attitude with every customer interaction.
Qualifications
- Previous BDC, customer service, sales, or marketing experience preferred.
- Strong communication and organizational skills.
- Comfortable making outbound phone calls and following up with customers.
- Experience with Facebook Marketplace, Instagram, and social media platforms.
- Basic computer skills and CRM experience preferred.
- Self-motivated and goal-oriented.
- Ability to multitask in a fast-paced environment.
Performance Goals
- Appointment Set Rate
- Appointment Show Rate
- Lead Response Time
- Sales Conversion Rate
- Social Media Engagement
- Marketplace Lead Generation
- Customer Satisfaction & Online Revies
Pay: $36,000.00 - $50,000.00 per year
Work Location: In person
