Summary: Responsible for providing support to the Restaurant Manager on restaurant operations and activities to ensure effective and profitable operation.
DUTIES AND RESPONSIBILITIES:
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
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Assist with overseeing all restaurant, bar and banquet operations
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Oversee restaurant and banquet supervisors and staff
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Provide training and coaching
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Handle employee relations, staff scheduling and other operational duties
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Implement service standards and assist with providing continual follow-up
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Maintains a presence in the dining areas at all times throughout service and interact positively with customers.
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Supports staff at peak times and undertake any operational duty to ensure customer expectations are met
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Maintain strong communication within the department
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Responsible for resolving customer complaints regarding food quality and service.
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Assists the Restaurant Manager as needed on special departmental projects
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Attends Department Manager meetings in the Restaurant Manager absence
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Performs other duties as assigned by manager
QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
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Prior restaurant managerial experience preferred
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Able to work holidays, weekends and evenings
- Excellent customer service skills
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Expected to obtain California Food Handler Certification
- RBS certification
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Bilingual skill is a plus
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Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
- Proficient with POS, Microsoft Word, Excel and use of email.
