Wilsonville Self Storage is seeking a reliable and professional Full-Time Facility Manager to run daily operations at our property. This is an excellent opportunity for someone who enjoys working independently, managing day-to-day operations and marketing initiatives, providing exceptional customer service, and taking pride in maintaining a professional, well-run facility. This position does not include on-site housing.
Responsibilities
· Open and close the office
· Answer the phone on the 1st ring
· Set a high bar for customer service in person and on the phone
· Show storage units to prospective customers
· Lease units and process rental agreements
· Accept and process rent payments
· Perform general administrative and clerical duties
· Conduct periodic property walks to ensure the facility is clean, secure, and operating properly
· Perform cleaning and office upkeep
· Assist customers with questions and problem resolution
· Coordinate with vendors and service providers, including landscapers, maintenance contractors, and utility providers
· Work closely with ownership to report on and implement best business practices, including: payment controls, facility management software integrity, property cleanliness/repairs/integrity, safety, customer feedback, streamlining move-ins and move-outs, Google reviews, landscaping, rodent and insect control scheduling, and garbage collection
Qualifications
· Self-storage work experience preferred; references a plus
· Demonstrated ability to work independently with minimal on-site supervision — ownership is based out of state, so this role requires real autonomy and trustworthiness
· Track record of stability: minimum 5 years of tenure at one of your last two positions
· Takes direction easily and communicates clearly with ownership
· Comfortable with computer and office software; experience with self-storage management software a plus
· Physically capable of walking the property and operating roll-up storage unit doors
· Strong customer service and communication skills
· Dependable, punctual, and professional
· Demonstrates honesty, integrity, and sound judgment in all aspects of the role
What We're Looking For
Above all, we're seeking someone trustworthy, dependable, and communicative — someone who consistently arrives on time, provides excellent customer service, and takes real ownership of their responsibilities.
If you enjoy helping people, working independently, and being part of a locally operated business, we'd love to hear from you.
Pay: $22.00 - $25.00 per hour
Expected hours: 37.5 per week
Work Location: In person
