Amanda Plumbing is a service and repair plumbing company serving both residential and commercial clients. Established in 1995, we are a growing, family-owned company located in Delaware, Ohio. We are seeking a dependable, professional individual to join our office team in a full-time, long-term role.
This is an excellent opportunity for someone looking for a stable career with a company they can call home for many years. Our office is fast-paced, high-volume, and often chaotic in the best way. The phones ring consistently throughout the day, schedules change quickly, emergencies arise, and priorities can shift with little notice. If you enjoy staying busy, solving problems, multitasking, and keeping things organized in a constantly changing environment, you'll likely thrive here. If you prefer a quiet office with predictable routines and downtime, this position probably isn't the right fit.
This is a full-time position, Monday through Friday, 7:30 a.m. to 4:15 p.m. Once fully trained, this individual will participate in an after-hours on-call rotation approximately one week each month to facilitate emergency service calls and other after-hours inquiries.
The Office Administrator works closely with the owners, service technicians, and other office personnel to support the daily operations of the company. The majority of this position involves answering a high volume of incoming phone calls, while also juggling scheduling, dispatch support, emails, and other administrative responsibilities. Success in this role requires someone who can remain calm under pressure, prioritize tasks, and provide outstanding customer service even during our busiest days.
We are looking for someone who is professional, dependable, takes pride in their work, and enjoys being part of a team. Because we are a small office, everyone pitches in where needed. Plumbing knowledge is not required, but a willingness to learn quickly and adapt is essential.
Duties include, but are not limited to:
- Answering and directing a high volume of incoming phone calls
- Scheduling service appointments
- Managing email correspondence
- Providing dispatch support
- Delegating and coordinating work tasks
- Handling inbound and outbound customer calls
- Providing exceptional customer service
- Organizing and maintaining office supply inventory
- Responding to questions from team members
- Sending and monitoring replenishment materials to vendors
- Assisting with purchasing based on company needs
- Collecting and filing backflow reports with the appropriate municipalities
Qualifications and Abilities:
- Highly organized with exceptional attention to detail
- Ability to multitask and stay organized in a fast-paced, constantly changing environment
- Strong customer service skills by phone and email
- Comfortable speaking with customers throughout the day
- Adequate or better typing skills
- Basic knowledge of Microsoft Outlook, Excel, and Word
- ServiceTitan experience is a major plus
- Excellent written and verbal communication skills
- Strong documentation skills
- Ability to work well as part of a team
- Excellent organizational, planning, and time management skills
- Creative problem solver with a willingness to suggest improvements
- Active learner who can quickly apply new information
- Strong problem sensitivity and deductive reasoning skills
At Amanda Plumbing we believe that investing in our employees is the best investment we can make. That’s why we are proud of our extensive employee benefit package including:
· Benefit Package:
· -Medical Insurance paid- 75% company, 25% employee (after 90 days)
· -Full Dental Benefits fully covered for employee by Amanda Plumbing (after 90 days)
· -Life Insurance, fully covered for employee, spouse, and children by Amanda Plumbing (after 90 days)
· -Paid Holidays (after 90 days)
· -Paid Vacation (start accruing as early as 90 days)
· -Tool Account Loan Program
· -401K with 3.5% Company Match (after 90 days)
· -Year End Bonus based on Growth and Performance
· -Stocked breakroom providing coffee, other drinks, and snacks for all our team
· -Paid Training Program through our Certified Field Trainers
· -Company Sponsored Employee Family Style Events
· -Opportunities for local community involvement
· -Biweekly Paychecks
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- Are you available to work Monday through Friday 7:30am-4:15pm?
- Are you willing to do on call for emergency phone calls roughly 1 week a month once fully trained?
Experience:
- QuickBooks: 1 year (Preferred)
- ServiceTitan: 1 year (Preferred)
- Office Assistant/Receptionist : 2 years (Preferred)
Language:
- Fluent English (Required)
Work Location: In person
