Godmothers is a local bookstore with a global dream, serving as a community gathering place and event venue that transcends the traditional definition of bookshop. Godmothers will feature unique readings and performances, anchored by meticulously selected titles from both established and emerging writers and thought leaders. With its welcoming and knowledgeable staff and historic location,
As Godmothers continues to grow its e-commerce presence, the online store plays an increasingly important role in extending this experience beyond the physical space. The digital storefront mirrors the same care and curation found in store, offering customers a seamless way to discover and purchase books and merchandise from anywhere.
To support this expansion, we are seeking a detail oriented and highly organized Part -Time E-Commerce Assistant to help manage daily order fulfillment, maintain accurate inventory, and ensure that the online customer experience reflects the same level of warmth, quality, and attention to detail as the physical shop and events program.
Our e-commerce site offers a curated selection of gifts, branded merchandise, and books. This role plays a key part in ensuring customers receive accurate, timely orders and a smooth shopping experience.
Key Responsibilities:
Order Management & Fulfillment
- Process and manage daily orders in Shopify from purchase through fulfillment
- Pick, pack, and prepare customer orders for shipment
- Generate shipping labels and coordinate with carriers (e.g., USPS, UPS, FedEx)
- Ensure all orders are shipped accurately and within expected timeframes
- Update order statuses in Shopify and maintain clean order records
Customer Communication
- Respond to customer inquiries regarding order status, shipping, returns, and product questions
- Proactively communicate delays or issues with orders in a professional and timely manner
- Ensure a high standard of customer service and satisfaction
Inventory & Product Management
- Monitor inventory levels within site and flag low-stock items
- Update inventory counts and ensure SKU accuracy across all products
- Add new products to Shopify, including product descriptions, pricing, images, and tags
- Remove or archive discontinued products as needed
- Maintain clean, accurate product listings and collections
Reporting & Operations Support
- Pull and organize sales and order reports from Shopify
- Provide regular updates and summaries to the Operations Manager
- Work closely with buyers to align inventory levels with demand
- Support forecasting by identifying trends in sales and stock movement
Required Qualifications
- Strong attention to detail and accuracy in order processing and data entry
- Experience working with Shopify (order fulfillment, product management, or inventory tools)
- Proficiency in spreadsheets (Google Sheets or Excel), including sorting, filtering, and basic formulas
- Strong written communication skills for customer interactions
- Ability to manage multiple tasks in a fast-paced environment
- Highly organized and reliable with strong follow-through
Preferred Qualifications
- Prior experience in Shopify e-commerce operations or fulfillment
- Experience in retail, warehouse operations, or inventory management
- Experience working with shipping carriers and fulfillment workflows
- Basic understanding of inventory tracking or supply chain processes
What We’re Looking For
The ideal candidate is a systems-oriented operator who enjoys structured, detail-heavy work. You should be comfortable working directly in Shopify, managing orders and inventory with precision, and communicating clearly with both customers and internal teams. Strong spreadsheet skills and operational discipline are key to success in this role.
Pay: $20.00 - $21.00 per hour
Work Location: In person
