Description:
Job Title: Outside Sales Representative
Department: Outside Sales
Reports to: Branch Manager
FLSA Status: Exempt
The Outside Sales Representative solicits parts and services business from accounts through personal and phone contacts. The representative will present a professional image with a high level of customer service focus. To be successful it’s essential to focus on development of new accounts, recover lost accounts, and manage established accounts.
Responsibilities
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Promote and sell Tidewater Fleet Supply/TNT Parts Inc. Technology products including Webshop.
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Prospect for new accounts/referrals which include compiling and updating a list of prospective clients to provide leads for additional business.
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Develop, implement, and maintain comprehensive account specific growth strategies.
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Service existing accounts and communicate with clients on a regular basis. Discuss use and features of various parts.
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Manage Accounts in the CRM system.
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Update account profiles in CRM annually for contact info and sales potential.
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Pre Call Plan each Sales call using CRM “Sales IQ” guided action.
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Follow up on orders to ensure that customers are served promptly.
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Coordinate parts and with the appropriate personnel. Advise counter person on delivery instructions.
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Perform other duties as assigned.
Physical Demands and Working Conditions
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Prolonged periods sitting at a desk and working on a computer.
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Must be able to lift up to 15 pounds at times.
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Must be able to travel.
Skills, Knowledge, and Abilities
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Excellent interpersonal and customer service skills.
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Excellent sales and negotiation skills.
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Excellent organizational skills and attention to detail.
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Strong analytical and problem-solving skills.
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Ability to function well in a high-paced and at times stressful environment.
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Proficient with Microsoft Office Suite or related software
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Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.
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Appropriate manufacturer training.
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Three years’ sales experience, including new account development, prospecting, and cold calling; or equivalent combination of education and experience.
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Expertise in the heavy duty or automotive aftermarket is highly valued, along with a positive attitude and a passion for customer service.
Requirements:
Education and Experience
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Bachelor’s degree in Business or related field preferred.
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A minimum of 3 years sales experience, including new account development, prospecting, and cold calling; or the equivalent of education and experience.
