As a key member of our operations support team, you will play a vital role in ensuring the accuracy, compliance, and efficiency of customer account processes. This position is responsible for reviewing new account documentation, verifying account maintenance and closures, and performing quality control checks to uphold regulatory and internal standards. This role also includes receiving, validating and updating customer and/or account records, ensuring all requests are complete, properly authorized, and processed in accordance with established procedures. You’ll collaborate with internal teams to resolve discrepancies, support audit preparation, and maintain accurate records through diligent documentation and indexing.
At Legacy Bank, we encourage all team members to engage with our products and services to better understand their value and functionality. This knowledge helps strengthen internal support and promotes a culture of excellence across the organization.
If you're detail-oriented, process-driven, and ready to grow your career in a supportive, community-focused environment—come join the team at Legacy Bank!
Execution, Verification and Accuracy:
- Reviewing new accounts and new customer documentation for accuracy, completeness, and
compliance with regulations and internal policies
- Executing and verifying account maintenance and closure requests
- Performing quality control checks on maintenance changes, ensuring accuracy and
completeness.
Compliance and Regulatory Adherence:
- Ensuring adherence to all relevant regulations and internal policies
- Reviewing and verifying documentation for compliance
Problem Solving and Issue Resolution:
- Identifying and escalating discrepancies or errors
- Work with other departments to resolve issues related to new accounts or maintenance
- Recommending and implementing process improvements to enhance efficiency and
accuracy
Documentation and Record Keeping:
- Indexing account documents into the document storage system
- Maintaining accurate records of account and customer details
Audit Support:
- Assisting with the preparation and organization of documents for internal and external
audits
- Providing support during audit reviews
Other duties as assigned.
Must comply with applicable laws and regulations, including but not limited to, the Bank
Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
High school diploma (or equivalent) required
- An associate or bachelor’s degree in business, finance, or a related field will put you ahead, but equivalent work experience in financial services, documentation review, or compliance will also be considered
- Familiarity with banking systems and documentation – Experience with core banking platforms, document indexing, and audit preparation is a plus
- Regulatory awareness – Understanding of banking regulations and internal policy compliance
Key Attributes & Skills
- Attention to detail – Critical for reviewing documentation, performing quality control, and ensuring compliance with regulations
- Discretion and professionalism – Handling sensitive customer and account information with confidentiality and integrity.
• Clear and professional communication – Comfortable communicating via email and phone with internal stakeholders to clarify documentation or resolve discrepancies. • Customer service mindset – While not customer-facing, a service-oriented approach helps ensure internal teams and processes are supported with care and urgency.
- Analytical thinking – Ability to identify inconsistencies, troubleshoot issues, and recommend process improvements
- Time management – Capable of managing multiple tasks and deadlines in a fast-paced environment
Who We Are
Since our founding in Colwich, Kansas nearly 140 years ago, Legacy Bank has established itself as a strong community partner and a preferred place of employment. Now in our fifth generation of leadership, our focus remains on our people and delivering relationships, service, and solutions to our area communities.
Our Benefits
At Legacy Bank, our employees exemplify sound work ethics, dedication, and a desire to improve lives. We consider our team members our most valuable asset and prioritize their well-being. We recognize their contributions and support them with comprehensive benefits, fostering both their personal happiness and long-term success.
Our Benefits include: health insurance (Legacy pays a portion of the employee’s premium), 401(k) with employer matching, accrued vacation and sick leave, paid personal day, health & dependent care flexible spending account, and more.
ADA Requirements
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 0 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Equal Opportunities
Legacy Bank is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.
