Cilent Support Representative – Paid Training
Location: Thornwood, NY (On-Site)
Job Type: Full-Time
About Mr. Short Sale
At Mr. Short Sale, our mission is simple—we help homeowners through some of the most challenging times in their lives.
We work directly with homeowners, Realtors, and lenders to help families understand their options and avoid foreclosure through the short sale process. Every day, our team makes a real difference by providing guidance, support, and solutions that help people move forward.
We're looking for friendly, motivated people who enjoy talking with others and want to build a long-term career. No real estate experience is required—we'll teach you everything you need to know.
Position Overview
This is an entry-level position with paid training and excellent opportunities for advancement.
You'll spend your day speaking with homeowners who have expressed interest in learning more about their options. Your role is to build rapport, answer questions, educate homeowners on our process, and gather the information needed for our team to assist them.
You don't need experience in real estate or foreclosure—we're looking for people with great communication skills, a positive attitude, and a willingness to learn.
Responsibilities
- Consult with homeowners facing foreclosure or financial hardship
- Analyze client situations and identify appropriate foreclosure prevention solutions
- Educate clients on the short-sale process and available alternatives
- Build trust and maintain strong client relationships through empathy and professionalism
- Coordinate with attorneys, lenders, real estate agents, and internal departments
- Guide clients through documentation and qualification requirements
- Maintain accurate records and follow-up communication throughout the process
- Deliver exceptional customer service from initial contact through successful resolution
- Work collaboratively with team members to ensure efficient file progression
Qualifications
- Strong communication and interpersonal skills
- Ability to build trust and explain complex concepts clearly and confidently
- Analytical mindset with strong problem-solving abilities
- Sales experience preferred, particularly consultative or advisory sales
- Experience in real estate, mortgages, finance, banking, collections, or related fields is a plus
- Strong organizational and time-management skills
- Ability to thrive in a fast-paced, team-oriented environment
- High level of empathy, professionalism, and emotional intelligence
- Proficiency with CRM systems and basic computer applications
- Bachelor's degree in Business, Finance, Real Estate, or a related field is preferred but not required
What We Offer
- Competitive compensation structure
- Warm inbound leads provided
- Ongoing training and professional development
- Career growth opportunities within a rapidly expanding company
- A supportive and collaborative team environment
- The opportunity to make a real difference in the lives of homeowners nationwide
Apply Today
We're not looking for someone who already knows the industry, we're looking for someone with the right attitude.
If you're friendly, motivated, enjoy helping people, and are looking for a company that invests in your success, we'd love to meet you.
Apply today and start building a rewarding career with Mr. Short Sale.
Pay: From $156,000.00 per year
Work Location: In person
