Overview
Role: Cyber Remediation Consultant ( IT Mobile Technology Support Technician)
Work location: Brooklyn, Manhattan, Bronx , Queens( Multiple locations in New York City)
35 hours per hours per week.
Responsibilities:
- Work on Client equipment such as laptops, tablets and smartphones.
- Follow client provided work task checklists for device remediation and software updates.
- Work closely with on-site Technical Support team and follow supervisory directions to implement cyber remediation processes for Client IT devices.
- Work directly with end users to troubleshoot issues that prevent regular patching, updates, and compliance.
- Escalate out of scope issues encountered during performance of assigned tasks.
- Replace malfunctioning devices and set up Client staff on replacement devices
- Report any cyber security exposure or breach, if encountered on a device being serviced.
- Document work efforts as directed.
- Perform additional technical tasks assigned to augment ongoing cyber remediation efforts.
- Work location subject to change, contingent on project needs.
Experience:
- Minimum 2 years’ experience working in IT Technical Support in an enterprise environment.
- Minimum 1 year experience supporting Microsoft Windows operating system
- Minimum 1 year experience supporting mobile devices running Android or Apple iOS operating systems.
- Experience supporting Microsoft Windows, Android and iOS devices.
- Experience using ticketing systems for task assignment and resolution
Education and Skills:
- Associate’s degree in computer science, cybersecurity engineering, information systems or related discipline.
- Expert level knowledge of Microsoft Windows, Android and Apple iOS operating Systems
- Experience installing operating system and security software on multiple computers, smartphones and other equipment.
- Understand and follow broad and complex instructions in verbal and written form.
- Comprehend technical language and to confer, analyze and communicate in an objective, lucid manner.
- Work independently and prioritize multiple tasks and adapt to needed changes.
- Preferred certifications: A+ from CompTIA
Pay: $25.00 - $30.00 per hour
Application Question(s):
- Minimum 2 years’ experience working in IT Technical Support in an enterprise environment - yes/no
- Minimum 1 year experience supporting Microsoft Windows operating system - yes/no
- Minimum 1 year experience supporting mobile devices running Android or Apple iOS operating systems - yes/no
- Experience supporting Microsoft Windows, Android and iOS devices - yes/no
- Experience using ticketing systems for task assignment and resolution - yes/no
Work Location: In person
