Location: Berlin, CT
Company: Tasca Ford Berlin
Job Type: Full-time
Tasca Ford Berlin is looking for a customer-focused Automotive Service Writer to join our growing service team. You’ll work directly with customers to understand their vehicle needs, recommend services and repairs, prepare estimates, and keep customers informed throughout the service process.
Join the Ford Family and become part of the Tasca Automotive Group, a family-owned organization with more than 75 years of automotive excellence.
$75,000–$100,000
Paid time off and holidays
Health, dental, and vision insurance
401(k) with employer match
Ongoing training and career growth
Retirement plan
Parental leave
Greet customers and provide a professional, friendly experience
Listen to and accurately document customer concerns
Recommend maintenance and repairs based on vehicle needs and service history
Prepare accurate estimates for labor and parts
Monitor vehicle progress and provide customers with regular updates
Coordinate loaner vehicles and verify insurance when needed
Review repair orders and explain completed work and charges
Deliver an exceptional customer experience
1+ year of automotive service experience
Previous Service Writer, Service Advisor, or Service Consultant experience preferred
Ford dealership experience is a plus
Strong automotive knowledge and customer service skills
Excellent communication and organizational skills
Comfortable working in a fast-paced environment
Basic computer skills and ability to learn new technology
Positive, energetic attitude and strong work ethic
High school diploma or equivalent
About Us
Tasca Ford Berlin is part of the respected Tasca Automotive Group, a family-run business with over 75 years of automotive excellence. We are committed to delivering an exceptional service experience to our customers while creating a supportive, high-performance environment where technicians can grow their careers.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
