The IT Services Support delivers IT support with a focus on high responsiveness and exceptional customer service. This cross-functional position is responsible for maintaining local desktop and hardware operations, managing service desk throughput, and acting as a key resource for SharePoint site administration and user solutions.
Responsibilities include:
-
Support SharePoint site creation, updates, access management, and basic troubleshooting
-
Meet with customers to gather requirements and deliver out of the box SharePoint solutions
-
Assist with SharePoint migrations, upgrades, documentation, and user training
-
Monitor IT support channels (phone, email, Helpdesk) and submit/track tickets
-
Perform basic system administration including account management, software configuration, and data process maintenance
-
Review and communicate IT outage notices and maintain situational awareness of IT operations
-
Research and resolve IT user questions or escalate when needed
-
Complete desktop/laptop/tablet/printer setup and troubleshooting
-
Install and update software and assist with ad hoc IT projects
-
Support video conferencing setups, loaner equipment, software license coordination, and VIP support
-
Provide remote support for off site users
-
Log, document, and resolve issues professionally and efficiently
-
Participate in team projects and complete other assigned duties
Minimum Requirements:
-
Strong technical aptitude with the ability to learn new systems quickly
-
Clear, professional verbal and written communication skills
-
Excellent customer service and interpersonal skills
-
Strong organizational skills and attention to detail
-
Ability to work independently and as part of a team
-
Basic experience with SharePoint (support or simple development)
-
Familiarity with Microsoft Office and general IT troubleshooting practices
Preferred Qualifications:
-
Experience in helpdesk, customer support, or application support
-
Experience supporting both Windows and Mac environments
-
Experience with SharePoint Online, Power Apps, Power Automate, Power BI
-
Familiarity with JIRA or similar tracking tools
-
Understanding of SDLC and standard IT procedures/work instructions
-
Working knowledge of HTML, CSS, JavaScript, or SharePoint Designer (light customization only)
Education and Relevant Work Experience:
-
A BS/BA degree in an information technology field related field or equivalent experience in related field.
ARES Benefits:
ARES offers a competitive compensation and benefit package. Full time employees may participate in:
-
Medical Insurance
-
Dental Insurance
-
Vision Insurance
-
HSA/FSA Accounts
-
Life & Disability Insurance
-
Critical Illness & Accident Insurance
-
ESOP
-
401(k) Plan
-
Paid Time Off & Holidays
ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a
