Operations Manager
Job Type & Schedule: Full-Time | Monday – Friday, 8:30 AM – 5:00 PM (Flexibility required)
Salary: Salary Exempt
Reports to: Senior Operations Manager
Role/Type: Field/Remote- Kansas City
Job Overview:
The Operations Manager will be responsible for the day-to-day operations, managing a team of cleaning technicians, & ensuring adherence to pharmacy cleanroom standards. This role blends operational leadership, process improvement, and staff coordination. The Operations Manager will ensure compliance with all relevant regulations, while optimizing operational efficiency and enhancing client satisfaction.
Key Responsibilities
- Supervise, train and guide cleaning technicians on-site to ensure quality, safety, and efficiency. Team size may range from 25-30 technicians.
- Train team to complete proper hand hygiene and garbing procedures to enter dedicated compounding spaces.
- Train and continue to assess proper cleaning procedures for cleanrooms and equipment.
- Conduct initial and ongoing assessments for cleaning technicians, such as respirator fit tests, and gloved fingertip sampling per USP and company policies.
- Manage daily operations, including portal management, technician scheduling, client scheduling, client engagement, and project execution.
- Create and maintain technician schedules, ensure adequate staffing, and serve on-call to address coverage needs.
- Cover shifts as needed in the event of staff call-ins to maintain operational continuity.
- Learn and enforce all pharmacy cleanroom SOPs and maintain compliance with USP 795, USP 797, USP 800, State Boards of Pharmacy Regulations, and FDA regulations.
- Conduct interviews of new technician candidates.
- Complete all onboarding forms, including internal and client specific documents, such as training records and credentialing forms.
- Provide guidance, coaching, and performance management to technicians, including addressing performance issues and making personnel decisions as needed.
- Follow Good Documentation practices on forms and logs.
- Streamline workflows, identify inefficiencies, and implement process improvements to optimize operations.
- Communicate effectively with internal team, direct reports, and client facility personnel.
- Serve as a resource for staff questions regarding operational procedures and company policies.
- Monitor key performance metrics and ensure operational goals are achieved.
- Support continuous improvement initiatives and foster a productive, high-performance work environment.
- Effectively mentor technicians and leads, while fostering high-performance, professional growth, and employee retention.
- Foster an organizational culture, defined by shared values, vision and dedication to purpose.
- Assist HR with onboarding and orientation of new employees, ensuring proper introduction to operational processes and safety standards.
- Perform other duties as assigned.
Qualifications:
- Proven experience in operational leadership and team supervision.
- Pharmacy or healthcare operations experience preferred.
- Knowledge of USP 795, USP 797, and USP 800 compounding standards preferred.
- Experience serving as the Designated Person (preferred)
- Knowledge and expereiince with computer and Microsoft suite applications
- Reliable transportation and ability to work on-site and travel as needed.
- Strong problem-solving, analytical, and communication skills.
- Ability to manage multiple priorities and support operational and HR initiatives.
Physical Requirements:
- The employee is regularly required to stand, walk, and sit when visiting various pharmacy locations.
- The employee may be required to use a computer screen for long periods of time.
- The employee will need to be able to wear Personal Protective Equipment (PPE) for long periods of time, including a respirator.
- The employee will work in hazardous drug compounding areas that may require additional PPE.
- Ability to carry & move equipment weighing up to 50 pounds.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Life insurance
- Vacation Time Off
- Paid Time Off (PTO)
- 6 Paid Holidays Off
License/Certification:
- Pharmacy Technician Certification (Preferred)
Pay: $50,000.00 - $60,000.00 per year
Application Question(s):
- Do you have experience with sterile and non-sterile compounding and/or pharmacy standards?
Work Location: Hybrid remote in Kansas City, MO 64136
