Summary
The Assistant Manager supports the Assistant General Manager and General Manager in the daily responsibilities required to keep the business running smoothly. The Assistant Manager directs employees and ensures that work is being completed in a timely and effective manner.
Job Expectations
The Assistant Manager performs Leadership, Management, and Organizational tasks while supervising fellow Teammates, monitoring their performance, to ensure they comply with company and safety policies, and delegate tasks appropriately.
Duties:
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Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
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Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination
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Communicate to their immediate Supervisor when additional training guidance and practice is needed
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Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
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Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
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Assign duties to specific Team Members based on role and skill level
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Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
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Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
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Ensure Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
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Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
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Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
