Position: Desktop Support IV
Location: Madison, WI
Duration: 6+ months - likely will be extended for 2 Years
REQUIRED SKILLS: (Need All)
- Microsoft Office: 3-5 years of experience supporting or working extensively with Microsoft Office products.
- Apple / iOS Device Support: 2+ years maintaining, updating, deploying, onboarding, offboarding, and troubleshooting Apple products, iPhones, and iPads.
- Mobile Device Management: 2+ years using Workspace ONE / AirWatch or a comparable mobile-device-management platform.
- Customer-Facing IT Support: 2+ years in a client-facing or customer-facing IT role, with strong customer-service and presentation skills.
NICE TO HAVE SKILLS:
- 2+ years of experience with Cherwell or Ivanti ticketing and asset-management systems.
- Experience supporting large-scale mobile-device lifecycle programs, including configuration, deployment, sanitization, inventory, redeployment, and retirement.
- Experience supporting telecommunications services, mobile-device billing, and distributed users across multiple locations.
Pay: $28.00 - $31.24 per hour
Work Location: In person
