We are seeking a highly organized and customer-focused Dispatcher to coordinate and schedule service calls for our plumbing, heating and cooling, and electrical teams. The Dispatcher plays a critical role in ensuring efficient operations, timely service delivery, and a positive customer experience.
Key Responsibilities:
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Schedule and dispatch technicians for service, maintenance, and emergency calls
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Communicate with customers to confirm appointments, provide updates, and address inquiries
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Monitor technician routes and adjust schedules as needed to maximize efficiency
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Prioritize service calls based on urgency and availability
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Maintain accurate records of jobs, customer interactions, and technician status
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Coordinate with field technicians to ensure they have necessary job details and materials
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Handle incoming calls and service requests in a professional and timely manner
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Assist in resolving scheduling conflicts or service issues
Qualifications:
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High school diploma or equivalent required
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Previous dispatching or customer service experience preferred (especially in home services)
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Strong organizational and multitasking skills
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Excellent communication and problem-solving abilities
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Ability to work in a fast-paced environment
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Proficiency with scheduling software and basic computer systems
Preferred Skills:
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Experience in plumbing, HVAC, or electrical service industries
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Familiarity with dispatch or field service management software
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Ability to remain calm under pressure and adapt quickly to changing priorities
About Dalton PHC:
Dalton PHC provides reliable plumbing, heating and cooling, and electrical services with a strong commitment to quality workmanship and customer satisfaction. We pride ourselves on professionalism, teamwork, and delivering dependable solutions to our community.
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