Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
As part of the Network Operations team, you will be responsible for providing 24x7 monitoring of all components of Sinch Voice’s network utilizing various network monitoring systems and direct access to switches, DACS routers, and other network elements. Technicians are alerted to and must act upon any alarm conditions. NOC Technicians
engage
with customers, carriers/providers/vendors, and internal teams to facilitate the accurate and timely resolution of customer or network issues.
This is a 3
rd
shift position, Tuesday – Saturday 11:00pm – 7:30am Central.
Your Impact & Responsibilities
Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials, and other team members for guidance.
Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment.
This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; Denver, CO; San Antonio, TX
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page:
https://www.sinch.com/careers/
. No matter who you are, we hope you find an exciting path forward - hopefully with us!
-
STAY HEALTHY
: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
The annual starting salary for this position is between $27 - $31/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until July 22,
2026
at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
