Villa Restaurant Group is seeking an energetic, hands-on, and guest-focused Front of House (FOH) Supervisor to help lead our team at 4 Rivers Smokehouse located inside Orlando International Airport (MCO). If you’re passionate about hospitality, enjoy leading by example, and thrive in a fast-paced environment, we’d love to hear from you!
The Front of House Supervisor is responsible for supporting the day-to-day operations of the restaurant while ensuring an exceptional guest experience. This role assists with supervising front-of-house team members, maintaining operational standards, coaching employees, and ensuring food safety, cleanliness, and service excellence throughout each shift.
Lead, motivate, and support front-of-house team members during daily operations.
Ensure every guest receives friendly, efficient, and exceptional service.
Monitor dining room and service areas to maintain cleanliness, organization, and food safety standards.
Assist with opening and closing procedures, shift transitions, and daily operational checklists.
Coach team members on service standards, company policies, and operational procedures.
Address guest concerns professionally and resolve issues promptly to ensure guest satisfaction.
Monitor labor, staffing levels, and workflow to maximize efficiency.
Assist with cash handling procedures, register accountability, and daily reconciliations.
Ensure compliance with company policies, airport regulations, health department requirements, and food safety standards.
Maintain accurate product displays, beverage stations, dining areas, and service counters.
Support inventory management by monitoring supplies and communicating operational needs to management.
Foster a positive, respectful, and team-oriented work environment.
Step into operational positions as needed to support business demands.
Perform additional duties as assigned by restaurant management.
High school diploma or equivalent required.
Previous restaurant, hospitality, or food service supervisory experience preferred.
Strong leadership, communication, and interpersonal skills.
Excellent guest service and conflict resolution abilities.
Ability to multitask and make sound decisions in a fast-paced environment.
Basic math, cash handling, and computer skills.
Flexible schedule, including mornings, evenings, weekends, holidays, and overtime as business needs require.
Must be able to successfully obtain and maintain all required airport security badges and clearances.
