Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
What's in it for you?
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Hotel and resort discounts
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Immediate 401(k) Company match up to 6%
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Growth and development opportunities
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Positive work environment
What will you do?
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Conduct pre-arrival calls to guests coming on a promotional package.
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Engage with guests and provide elevated customer service by phone.
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Effectively communicate the benefits of the guest's vacation package and confirm details.
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Provide the highest level of service to suggest local attractions and restaurant recommendations .
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Provide effective problem resolution techniques if applicable .
What are the requirements?
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Enjoy talking with guests by phone
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Excellent written and verbal communication skills
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Local area knowledge
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Computer skills
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Flexible schedule, including the ability to work weekends and holidays
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
