Job Summary
We are seeking a motivated and detail-oriented Part-Time IT Support Engineer to join our dynamic technology team. In this role, you will provide essential technical support to ensure the smooth operation of hardware, software, and network systems across our organization. Your proactive approach and excellent communication skills will help resolve technical issues efficiently, enhance user experience, and maintain optimal system performance. This position offers a flexible schedule for individuals passionate about IT support and eager to contribute to a collaborative environment.
Responsibilities
- Deliver prompt and effective technical support to end-users via help desk systems, assisting with hardware, software, and network issues.
- Troubleshoot computer hardware components including desktops, laptops, mobile devices, and peripherals to identify and resolve faults.
- Support operating systems such as Windows (including Windows Server), macOS, and Linux by diagnosing problems and applying appropriate solutions.
- Manage user accounts and permissions through Active Directory management and GPO (Group Policy Objects) configurations.
- Assist with network troubleshooting tasks involving TCP/IP protocols, DNS management, LAN connectivity, VPN setup, firewalls, and TCP troubleshooting.
- Maintain accurate customer support ticket records, track issue resolution progress, and communicate effectively with users throughout the process.
- Collaborate with team members to analyze system performance issues and recommend improvements for hardware or software configurations.
Requirements
- Proven experience providing technical support in a fast-paced environment with strong help desk system familiarity.
- Solid understanding of computer networking concepts including LAN/WAN, TCP/IP protocols, DNS, VPNs, firewalls, and network troubleshooting techniques.
- Hands-on experience supporting Windows operating systems (including Windows Server), macOS, Linux distributions, and mobile devices.
- Proficiency in hardware troubleshooting for desktops, laptops, printers, and other peripherals; ability to perform equipment repairs or replacements as needed.
- Knowledge of Active Directory management, GPO configuration, Microsoft Office suite, and Microsoft Windows Server administration.
- Strong analysis skills with the ability to diagnose complex technical issues quickly and accurately.
- Excellent communication skills with a customer-focused approach; capable of explaining technical concepts clearly to non-technical users.
- Ability to work independently while managing multiple support requests efficiently in a help desk environment.
Join us as an IT Support Engineer - Part Time to make an impact by ensuring our technology infrastructure runs seamlessly! Bring your passion for problem-solving and your expertise in computer systems to help us deliver exceptional support experiences while advancing your career in IT support roles.
Work Location: In person
