The Guest Service Manager (GSM) role requires a highly motivated team player, aiming to execute on a plan and manage the Guest Experience from pre-check in through checkout. Must be extremely organized and have a high attention to detail.
Responsibilities
- Guest satisfaction
- Manage guest expectation leading up to check in and throughout guests stay
- Inbound and outbound communication with guest
- Complete all guest documentation
- Manage both Guest Services and Checklist email boxes
- Respond to guest emails
- Ensure all required guest touch points are complete
- Ensure guests are aware of rules and regulations before and during stay
- Ensure guests receive services according to Holiday Rental standards
- Ensure additional guest amenities have been assigned/completed
- Ensure house settings are appropriate from occupancy or vacancy
- Check climate control apps to confirm AC/Heat is set accordingly
- Check pool control apps to confirm Heat/filtering is set accordingly
- Ensure home details are documented and accurate.
Requirements
- Proven experience in hospitality management, hotel management, or guest services within a resort or hotel setting
- Strong customer service skills with the ability to handle diverse guest needs diplomatically
- Excellent communication skills, including phone etiquette
- Ability to work flexible hours, including evenings or weekends if necessary
- A professional demeanor with a passion for delivering outstanding hospitality experience
Benefits
**Please note we do not offer any benefits other than PTO**
Pay: $21.65 - $26.44 per hour
Benefits:
Work Location: In person
