NATIONAL ACCOUNT COORDINATOR - SERVICE DEPT.
JOB DESCRIPTION
Job Responsibilities include but are not limited to:
The National Account Coordinator will support the relationships and customer service of priority accounts serviced by Allied Fire Protection.
-
Responsible for oversight of national and legacy accounts across seven Allied locations
-
Reports Directly to Service Managers, Taking Direction From The National Account Manager
-
Communication With Local Operations and Sales Teams as Required
-
Tracking of Job Status and Progress in Each Customer Portal For Jobs Within An Established Market
-
Alignment of Customer Job Status With ServiceTrade For Accurate Job Tracking
-
Daily Execution of National Account Job Processes, Eliminating Inefficiencies and Aging Receivables
-
Responsible for All National Account Job Setups, Purchase Orders, and Invoices
-
Works With Accounting, Providing Critical Data for Collections
-
Consistently Reviews Job Lists and Rejected Invoices, Gathering Requisite Information and Re-Submitting for Approval
-
Primary on Collections Follow Up on all National Account Receivables
Knowledge:
-
High school diploma is required
-
A bachelor’s Degree is preferred
Work Experience:
-
Escalation Customer Service Experience
-
Purchasing and Purchase Order Experience
-
Fire Protection Service administrator experience is highly preferred
Skills and Competencies:
-
Excellent written and verbal communication skills
-
Ability to follow verbal and written instructions
-
Detail-oriented with excellent organization skills
-
Ability to effectively utilize computers and software, including Service Trade, Microsoft Office Suite, and customer compliance portals is preferred
-
Ability to maintain accurate and auditable records
-
Ability to work in a fast-paced service/construction team environment
-
Attention to detail with emphasis on accuracy and quality
-
Ability to prioritize work to balance multiple projects and deadlines
Physical Requirements
-
100% Office Setting, including sitting, some bending, walking and viewing
