Job Overview
We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily operations at the front desk, manage guest check-ins and check-outs, and coordinate with various departments to deliver seamless service. Your leadership will set the tone for a welcoming environment, uphold hotel standards, and ensure efficient communication across all hotel functions. This paid position offers an exciting opportunity to showcase your hospitality management skills while fostering guest satisfaction and team collaboration.
Responsibilities
- Supervise front desk operations, including guest registration, check-in/check-out procedures, and reservation management using property management systems such as StayPMS or similar platforms.
- Train and mentor front desk staff to deliver outstanding customer service, maintain phone etiquette, and adhere to hotel policies.
- Handle guest inquiries, resolve issues promptly, and provide personalized solutions to enhance guest relations and satisfaction.
- Oversee night audit processes, ensuring accurate financial transactions and reporting at the end of each shift.
- Coordinate with housekeeping, maintenance, and security teams to address guest needs and hotel emergencies efficiently.
- Enforce hotel emergency procedures, safety protocols, and compliance standards to maintain a secure environment for guests and staff.
Skills
- Proven experience in hospitality management or hotel front desk supervision with familiarity in hotel management systems such as OPERA or similar property management software (PMS).
- Strong customer service skills with the ability to problem-solve quickly and effectively in a fast-paced environment.
- Excellent communication skills, including phone etiquette and client interaction across multiple languages (bilingual or multilingual abilities preferred).
- Knowledge of hospitality reservation systems, night audit procedures, and hotel emergency protocols.
- Ability to lead a team confidently while maintaining high standards of hospitality and guest relations.
- Familiarity with hospitality industry best practices related to guest services, property management systems (PMS), and front desk operations.
Join us in creating memorable experiences for our guests through exceptional service delivery! This role is ideal for motivated individuals passionate about hospitality who thrive in dynamic environments where teamwork and guest satisfaction are paramount.
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
