Overview
We are seeking a dedicated and experienced Front Office Manager to join our team. The ideal candidate will be responsible for overseeing all aspects of the front desk practices and processes. This role requires a strategic thinker with strong organizational skills, capable of managing various front office functions while fostering a positive workplace culture. The Front Desk Manager will play a critical role in shaping the guest experience.
Responsibilities
- Develop and implement office strategies aligned with the overall business objectives.
- Our property operates year round and the Front Desk Manager has direct oversight of the front desk, must be trained on Hilton systems, and is expected to be available as needed, including weekends and holidays.
- Lead change management initiatives to support organizational growth and adaptation.
- Utilize data analysis skills to assess property metrics and improve processes.
- Implement effective employee relations strategies to maintain a positive work environment.
- Ensure compliance with brand standard regulations and management procedures.
- Collaborate on organization design to optimize workforce efficiency.
- Oversee program management efforts related to property initiatives and projects.
- Training and compliance with Hilton systems, PEP training is required.
- Required to have open availability.
Qualifications
- Proven experience as a Front Desk Manager or similar role in management.
- Proficiency in data analysis skills to drive decision-making processes.
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
- Strong organizational skills with attention to detail and the ability to manage multiple priorities effectively and effectively lead a team.
- Join us in creating a thriving workplace where employees feel valued and engaged.
- Your expertise will help shape our operations strategy and contribute to our overall success.
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
