PLEASE NOTE THAT YOU MUST BE IN JACKSONVILLE FLORIDA AND HAVE RECENT EXPERIENCE IN THE MERCHANT SERVICES INDUSTRY TO BE CONSIDERED FOR THIS ROLE.
About Us:
Paynada is a pioneering force in B2B payment technology services, committed to delivering innovative solutions tailored to our clients' evolving needs. With strategic partnerships, cutting-edge technologies, and a team of experts, we offer a diverse range of products and services, empowering businesses across the U.S. to seamlessly accept all payment types. Operating with the agility of a startup and backed by years of success and secure private financial support, we're dedicated to growing together and staying ahead in the industry.
Position:
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Paynada offers innovative payment processing solutions to merchants. Paynada has put together a comprehensive package of products and services. Paynada delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Responsibilities:
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Answer high volume support calls and requests daily
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Make outbound calls to customers to provide support on their requests
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Deploy and install new equipment and reprogram existing equipment as needed for customers
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Review files in CRM to ensure proper set up and installation
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Create POS/VAR Sheets
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Offer general support to merchants and sales agents
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Provide exceptional customer service and support
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Work closely with multiple departments and vendors to ensure a smooth activation and provide continued support for merchants.
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Call merchants who are looking to cancel to try and retain the accounts. Offer rate reviews, help, etc.
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Will audit accounts that have put in closure requests to bring them back on board
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Other duties as assigned
Skills:
Required Skills:
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Excellent verbal and written communication skills.
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Excellent customer service skills with the ability to handle multiple personalities and escalated issues
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Excellent organizational skills and attention to detail.
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Excellent time management skills with a proven ability to meet deadlines
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Strong analytical and problem-solving skills.
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Willingness to work a varying schedule which does include after hours support
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Willingness to work in a hybrid office setting
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Bilingual is preferred, but not required
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Proficient with Microsoft Office Suite
Required Education/Experience:
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Associate's degree or equivalent from two-year college or technical school is preferred
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History of working in a retention role
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Minimum of 2 years of experience in the merchant services industry is required
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Minimum of 2 years of experience in a technical/customer support role is required
Compensation:
The pay range for this position is $20.00 to $26.00 per hour, depending on experience
Benefits:
"Remote-first" culture – work from anywhere in the U.S. with a reliable internet connection.
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Genuine work/life balance.
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Dynamic company culture.
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401k with company match.
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Upward mobility and career development opportunities.
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Medical, dental, and vision benefits for employees and dependents
Join Paynada, where success is unlimited, and your career in sales is built on innovation and growth. We're not just a company; we're a community working towards a shared future in business development.
