Practice Location: Rainsville and Scottsboro, Alabama
Practice Hours: Monday & Wednesday in Rainsville (7:45 AM – 5:00 PM) | Tuesday & Thursday in Scottsboro (7:45 AM – 4:30 PM) | Friday in Rainsville (8:00 AM – 1:00 PM)
Status: Full-Time (32–36 hours/week)
About Carter Orthodontics
At Carter Orthodontics, we've built something we're really proud of — a team that genuinely enjoys working together, supports one another, and shares a commitment to work-life balance. We believe that happy employees create happy patients, and that shows in everything we do. We're now looking for the right person to grow with us and become part of that team.
Our mission is simple: provide the very best orthodontic care while making every patient's experience enjoyable — and give them a life-changing smile they'll carry with confidence.
About the Role
The Scheduling Coordinator is the heartbeat of our front desk. This is a busy, computer-driven role where you'll be managing multiple tasks at once — scheduling, checking patients in and out, handling phones, verifying insurance, collecting payments, and more — all while being the warm, friendly face our patients see when they arrive. If you love staying busy, are confident on a computer, and genuinely enjoy working with people, this role could be a great fit
What You'll Be Doing
- Check in, schedule, dismiss, and reschedule patients efficiently
- Answer phones with professionalism and warmth
- Verify and obtain insurance information
- Collect payments in person and virtually
- Confirm appointments and optimize the daily schedule
- Complete and verify new patient paperwork
- Monitor and respond to practice email
- Communicate financial and insurance updates with the team
- Navigate our practice management systems (Dolphin, Microsoft Office, Weave)
- Maintain patient privacy at all times
Who We're Looking For
- Friendly, outgoing, and genuinely enjoys patient interaction
- Confident and comfortable with computers and learning new software
- A natural multitasker who stays organized when things move fast
- Dependable, honest, and a true team player
- Self-motivated with a positive attitude
- Experience in a similar role is a plus, but the right attitude and work ethic matter most — we're happy to train the right person!
Qualifications
- High School Diploma required
- Strong computer skills required
- Customer service experience preferred; dental or medical office experience a plus but not required
- Must be able to travel between Rainsville and Scottsboro offices
Benefits
- Paid Time Off and Paid Holidays
- 401(k) and Profit Sharing
- Orthodontic Treatment Discounts
- General Dental Care Discounts
- On-the-job training
Job Type: Full-time
Pay: $13.00 - $17.00 per hour
Benefits:
- 401(k)
- Employee discount
- On-the-job training
- Paid time off
Application Question(s):
- Are you able to travel between our Rainsville and Scottsboro offices?
- How would you describe your comfort level with computers and learning new software?
- Can you give an example of a time you had to manage multiple tasks at once? How did you handle it?
Work Location: In person
