Patient Care Coordinator - Women's Center - Billingsley
General Job Summary: The Patient Care Coordinator is responsible for insuring the physician’s plan of care is accurately completed in a timely manner. Duties include coordinating and insuring completion of the referrals with physicians, hospitals and other community services, scheduling patients for follow-up visits, assisting patients with questions and concerns related to delivery system access.
(This is a full time position that will support the Women's Center team at Billingsley, Monday to Friday 8 am to 5 pm).
Primary Job Responsibilities/Tasks may include, but not limited to:
Patient Coordination responsibilities include:
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Schedules ancillary appointments and referrals.
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Follows-up on referrals and appointments to insure timely completion of physician orders.
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Schedules physician return appointments
- Completes forms/requisitions as needed to complete the physician’s orders.
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Obtains and sends patient medical records to support seamless care delivery.
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Ensure that records are sent within one work day of chart completion to all physicians involved in a patient’s care.
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Obtains ancillary results on all physician orders in a timely manner.
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Obtains referring provider clinic notes on all referred patients in a timely manner.
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Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures.
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Work at different Tryon office locations as needed.
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Monitor and check assigned Athena boxes and other assigned boxes for coverage.
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Other duties as assigned.
Clinic Support responsibilities include:
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Assembles patients’ health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans.
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Ensures all related reports, labs and demographics are sent to the outside facility prior to their appointment.
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Reviews to ensure all forms are completed, properly identified, and signed and that all necessary information in the EHR.
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Communicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information.
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Obtains lab/X-ray reports, hospital notes, referral information, etc.;
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Verifies insurance coverage and patient demographics;
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Updates charts to ensure that information is complete and filed appropriately.
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Ensures timely delivery of outside mail and communication to the physician
Requirements:-
Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
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Completion of TB test will be required.
Education:-
High school diploma; some college preferred
Experience:
- Minimum of one-year medical office or healthcare facility experience
- E.H.R. and Scheduling experience
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Experience serving customers in person and on the phone
Physical Requirements:-
Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
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Must be able to lift and support weight of 35 pounds.
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Ability to concentrate on details.
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Use of computer for long periods of time.
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