Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.
ESSENTIAL JOB FUNCTIONS:
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Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
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Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
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Communicate with Customer Care for future reservations via telephone calls.
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Assist with booking guest reservations that are walk-ins.
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Respond to guest requests and communicate with other departments as it relates to those requests.
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Provide alternative options to guests if their requests cannot be satisfied.
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Offering bell assistance to each guest upon departure.
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Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
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Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
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Other duties as assigned.
BENEFITS INCLUDE:
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Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
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401K with match
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Paid Time Off
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Holiday Pay
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Free Meals, Free Uniforms, Free Parking
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Discounts at Hard Rock properties around the globe
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All team members are eligible to participate in the discretionary annual bonus program
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Training and Leadership development programs
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Wellness programs including onsite information and fitness seminars
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Team Member Resource Groups
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Recognition programs
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Pay rate: $18.00
