Do you share our core values of trust, teamwork, and compassion?
If so, Ventura Law, an established and growing law firm (founded in 1957), is looking for an IT Support Specialist to join our team. Be part of a mission-driven firm where your work has a meaningful impact—on both the legal field and the communities we serve. We are seeking a dedicated, detail-oriented, and proactive IT Support Specialist to support our offices across CT. The ideal IT Support Specialist brings deep experience in IT, thrives in a fast-paced, high-volume environment, and excels at anticipating needs, following procedures, and identifying solutions before problems arise.
Job Summary
We are seeking a dynamic and proactive IT Support Specialist to join our team and ensure the seamless operation of our technology infrastructure. In this role, you will provide expert technical support to end-users, troubleshoot hardware and software issues, and maintain our IT systems to optimize productivity. Your enthusiasm for technology, combined with excellent communication skills, will help foster a positive user experience and uphold our commitment to reliable IT services. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily operations.
Responsibilities
- Deliver prompt and effective technical support to users via help desk systems, resolving issues related to hardware, software, network connectivity, and operating systems such as Windows.
- Manage customer support tickets efficiently, ensuring timely resolution and clear communication with users.
- Troubleshoot computer networking problems.
- Support desktop hardware and peripherals, including computers, mobile devices, printers, and other IT equipment; perform hardware diagnostics and repairs as needed.
- Maintain and support IT infrastructure components and network administration tasks.
- Collaborate with team members to analyze system performance issues and implement solutions that improve overall network stability and security.
Requirements
- Proven experience in technical support roles with a strong understanding of help desk operations and customer service principles.
- Proficiency in Microsoft Office applications along with extensive knowledge of Windows support, and operating systems troubleshooting.
- Strong analysis skills to diagnose hardware failures or software conflicts quickly and accurately.
- Ability to support diverse devices including mobile devices and computer hardware across various operating systems.
- Excellent communication skills to effectively interact with users at all levels of technical proficiency while providing clear instructions and updates.
Join us as an IT Support Specialist to be at the forefront of maintaining our vital technology infrastructure! Your expertise will empower teams across the organization by delivering reliable solutions that keep operations running smoothly. We value your dedication to technical excellence paired with outstanding customer service—help us build a resilient digital environment together!
Equal Employment Opportunity
We are proud to be an equal opportunity employer. We recruit, hire, train, and promote without regard to race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other protected class under federal, state, or local law.
Pay: From $25.00 per hour
Work Location: In person
