Description:
The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining patient information, collecting payments, assisting with necessary paperwork, and fulfilling other customer service or administrative duties.
Essential Duties & Responsibilities:
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Registering, scheduling and re-scheduling patients for initial appointments and follow-ups
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Entering data for patients into an electronic medical record (EMR)
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Answering patient questions about billing and payments and collect payments
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Screening incoming calls to provide the proper routing to other departments when necessary
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Verifying insurance eligibility
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Accepting lab drop offs from patients
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Other duties as assigned
Requirements:
Education, Experience and Qualifications:
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Previous experience in front office or similar role preferred
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High school diploma or GED required
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Experience using an Electronic Medical Record system as well as foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications.
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Ability to learn and follow HIPAA requirements and respect patient privacy rights
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Strong organizational and multitasking skills
Interpersonal Skills:
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Oral communication- Speaks clearly and persuasively in positive or negative situations; listens to others without interrupting and gets clarification when needed; responds well to questions
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Written communication- Writes clearly and informatively; edits work for spelling and grammar
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Teamwork- Willing to assist others when needed
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Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status and position.
- Problem-Solving- Identifies and resolves problems in a timely manner; develops alternative solutions, maintains composure and a professional manner even when dealing with difficult situations
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Commitment to Company Standards: Follows company procedures: demonstrates ethical behavior in all business dealings
