CBH COMMUNITY MANAGER
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Do you enjoy being in a fast-paced environment and taking on new, exciting challenges every day?
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Want to join a company voted 1st in Best Places to Work in Idaho?
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We are seeking a CBH Rentals Resident Manager to join our amazing CBH Rentals team!
SUMMARY:
This position plays a key role in the overall success of CBH Rentals. We’re seeking a Community Manager to assist with our multi-family units in various communities. You will actively participate in leasing and marketing of the community to maximize occupancy, meet and greet prospective residents and vendors in a professional and enthusiastic manner. In this role, you will work with a variety of people to build relationships and provide the highest level of customer service. We are a stellar team of high achievers who enjoy working with the public, and with each other. Every day, we are driven to help people and provide a top-notch rental experience. Our work environment is fast-paced, rewarding, challenging and fun. Potential and current residents depend on us to be excellent, professional, friendly, interested in their lives and quick to respond.
KEY RESPONSIBILITIES:
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Oversee daily operations of the community.
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Conduct regular property inspections and identify areas requiring attention.
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Coordinate with maintenance staff to ensure timely completion of work orders and property projects.
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Monitor curb appeal and community appearance.
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Achieve and maintain occupancy goals.
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Oversee leasing activities and ensure effective follow-up with prospects.
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Review traffic, leasing, and conversion reports.
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Monitor market conditions and competitor communities.
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Implement marketing and outreach strategies to drive traffic and leases.
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Foster positive resident relationships and provide exceptional customer service.
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Address resident concerns, complaints, and escalated issues promptly and professionally.
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Oversee resident retention initiatives and renewal strategies.
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Help to coordinate resident events and community engagement programs.
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Ensure lease compliance and enforce community policies fairly and consistently.
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Monitor rent collections and delinquency reports.
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Supervise, train, coach, and develop onsite team members.
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Ensure proper staffing levels and scheduling.
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Ensure compliance with Fair Housing laws and company policies.
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Maintain accurate resident files and documentation.
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Oversee lease administration and renewal processes.
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Ensure safety procedures are followed throughout the community.
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Assist with audits, inspections, and regulatory requirements.
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Coordinate with contractors and vendors.
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Obtain bids and oversee vendor performance.
Requirements
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Strong interpersonal and customer service skills.
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Highly organized, flexible, dependable and quick to respond.
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Strong attention to detail and accuracy in data entry.
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Strong critical thinking skills to evaluate and process applications.
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Strong communication and problem-solving skills.
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Able to work well with others (individually and in a team), with a high degree of self- awareness.
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A background in leasing, marketing or other facets of the rental industry.
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Salesforce experience and knowledge are a plus.
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Community management experience, and Appfolio Leasing/Sales/Property Management knowledge and background are a plus.
Benefits
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100% employer-paid Quality Health Care Plan that includes Medical, Dental, Vision & Life Insurance
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Competitive Wages
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Quarterly bonus program
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Retirement plans + employer match
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Paid Time Off
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Paid Holidays
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Quarterly & Annual Growth Reviews
