The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.
Join UP! We are lighting the path home, one person at a time.
About Urban Pathways
Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.
Job Summary
Reporting to the Director of Operations, the Operations Supervisor ensures that the operations of the facility including maintenance, repairs, fire safety, kitchen operations, and security comply with Urban Pathways, funding and regulatory agency requirements. He/she also coordinates efforts with the management team to help optimize the delivery of program goals and client services. The Operations Supervisor will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.
Key Responsibilities & Essential Functions
Program/Facilities
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Supervises and provides leadership and training across operations team.
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Assists with coaching, staff training and development.
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Ensures proper shift coverage as mandated by Urban Pathways and funding regulations.
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Performs duties of operations staff in their absence including but not limited to cook, security, and maintenance positions.
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Ensures the safety of clients and staff by complying with all safety requirements.
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Ensures compliance with fire safety policies and procedures.
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Acts as Fire Safety Guard / Fire Safety Coordinator.
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Screens client arrivals for immediate needs, provides services and/or makes appropriate referrals, as mandated by program.
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Supervises all security staff.
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Maintains operation staffing schedule according to program needs and contractual requirements.
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Monitors performance and maintains warranties on all contracted services.
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Assesses, coordinates and facilitates staff training.
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Provides back-up administrative coverage in the absence of the Program Director and/or Director of Social Service as appropriate.
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Monitors and ensures accuracy of employee time-keeping and payroll systems.
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Ensures timely evaluation of operations staff, identifying areas for improvement and corrective action as needed.
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Collaborates with the Program Director, Director of Operations, and Human Resources to recruit, hire and onboard new program staff.
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Manages AWARDS and other systems to ensure that all necessary client data is accurate and timely.
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Takes an active role in incident, investigation documentation and reporting.
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Ensures accountability in the purchasing of supplies and keeps expenditures within budgetary limitations.
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Oversees/prepares submission of all necessary purchase orders and checks requests.
Community Relations
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Represents Urban Pathways and responds to inquiries as needed.
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Collaborates closely with vendors and other service providers.
Communication
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Responds to email and other inquiries in a timely manner.
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Attends staff meetings, training, and supervisory sessions as required.
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Communicates verbally and in writing in a professional manner at all times.
Performs all other duties as assigned and as required.
Qualifications, Education and Experience
