Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Night Auditor. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and friendly demeanor, ensuring a positive first impression
- Check-in and check-out guests efficiently, following established procedures
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments, ensuring accuracy and efficiency
- Perform night audit duties as required, including reconciling daily transactions and preparing reports
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain cleanliness and organization at the front desk area
Qualifications:
- Previous experience in a front desk or customer service role is preferred
- Knowledge of hotel operations and hospitality industry practices is an asset
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Attention to detail and strong organizational skills
- Ability to multitask and prioritize tasks effectively
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Ability to Commute:
- Carlsbad, CA 92008 (Preferred)
Work Location: In person
