Regional Director of Operations
The Regional Director of Operations is responsible for all assigned aspects of the assigned region and its employees and clients.
PRIMARY DUTIES AND RESPONSIBILITIES:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
-
Oversees all coaching and development of assigned personnel to include Officers, Account/PM Managers, Supervisors, Trainers, and back-office staff personnel
-
Accountable for achieving budget targets for overtime, turnover, and recruitment
-
Responsible for setting annual objectives and reviewing and conducting all personnel performance reviews with assigned personnel
-
Communicates and works closely with Senior Executives within the corporate office to meet and exceed company and client expectations
-
Contributes to the company overall strategies, budgeting process, and execution of goals and objectives
-
Develops and strengthens meaningful relationships with clients
-
Conducts regular quality assurance checks with clients and addresses concerns promptly and efficiently
-
Responsible for growing the FCS brand and business development
-
Accountable for promoting positive morale and overall satisfaction of both employees and clients
-
Develops, implements, and promotes processes and procedures to improve overall success of region
-
Holds regular meeting and communicates company expectations, updates, and recognizes success within Manager and Supervisor personnel
-
Utilizes Win Team regularly to analyze reports for scheduling, turnover, invoicing and compliance
KNOWLEDGE, SKILLS, AND ABILITIES:
MINIMUM REQUIREMENTS:
-
Education: Bachelors degree or 5+ years of experience in similar role
-
Experience working in a data center, with an understanding on operations and security needs.
MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:
Microsoft Office Suite
Word
Excel
PowerPoint
First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.
First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.
#services
