Smart Pest Solutions – Phoenix, AZ
At Smart Pest Solutions, our Customer Service Representatives are an important part of keeping our day-to-day operations running smoothly. While this position starts with taking care of our customers by answering phones and scheduling services, it also supports our technicians and office team throughout the day.
If you enjoy helping people, staying organized, researching answers, solving problems, and working in a fast-paced environment where every day is a little different, we'd love to meet you.
Compensation:
$37,000 - $44,000 (based on qualifications and experience)
Benefits (available after 90 days)
- 401(k) with company match
- Health, Dental & Vision Insurance
- Paid Time Off and Paid Holidays
- Paid Training
- Opportunities for growth and advancement
What You'll Be Doing
Your day will include a variety of responsibilities, including:
- Answer incoming customer calls, emails, texts, and online chat with professionalism and a positive attitude.
- Schedule, reschedule, and coordinate technician appointments and service routes.
- Assist customers with service questions, scheduling services, billing inquiries, and account requests.
- Research customer accounts, review service history and technician notes, and work to resolve customer concerns.
- Communicate with technicians and other departments to keep the day running smoothly.
- Maintain accurate customer records and service information.
- Support office projects and reporting as needed.
What We're Looking For
We're looking for someone who:
- Enjoys talking with customers and providing excellent service.
- Stays organized while handling multiple tasks throughout the day.
- Enjoys researching information and finding solutions to customer concerns.
- Thinks through problems and isn't afraid to ask questions when needed.
- Learns new systems and procedures quickly.
- Pays close attention to detail, grammar, and spelling.
- Works well independently and as part of a team.
- Has a positive attitude and is willing to jump in wherever needed.
- Is dependable, adaptable, and takes pride in doing quality work.
Qualifications:
- 2+ years of customer service or office experience preferred.
- Must be at least 18 years old with a High School Diploma or GED.
- Comfortable using computers and learning new software (Email/CRM/Scheduling/Dispatching).
- Strong communication and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Friendly, professional phone demeanor.
Why Smart Pest Solutions?
We're an established local pest control company with a strong presence in the Phoenix market. Our office team works closely with our field technicians every day to provide excellent customer service and keep operations running smoothly. If you enjoy staying busy, helping people, learning something new every day, and being part of a supportive team, we'd love to hear from you.
Job Type: Full-time positions available.
Come join a team where your work makes a difference every day!
Job Type: Full-time
Pay: $37,000.00 - $44,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
