Position: ON_CALL Helpline Counselor Support
Department: Domestic Violence
Employment Status: ON-CALL as Needed
Non-Exempt
Pay Rate: $19.50 per hour
Must be Vaccinated.
Position Summary
This position is for ON-CALL hours only. This position serves as a support staff for the YWCA Domestic violence shelter, hours worked will be dependent on program needs and staff availability. This position requires that staff work a minimum of once a month. This position requires that person be available to work evenings, nights and weekends. This position is accountable for the physical and emotional safety of DV victims and their children in the shelter; facilitating and monitoring development of goals and action plans to help victims break the cycle of violence. Providing social, legal, medical, and personal advocacy, as well as emotional support, and providing crisis/peer counseling and intervention to emergency and transitional shelter residents.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
1. Provides Shelter coverage, including nights, weekends and holidays to ensure appropriate coverage.
2. Maintains working knowledge of escape plans, intruder policy, fire and earthquake drills, and security system operations to ensure the physical and emotional safety of shelter residents.
3. Provides social, legal ,medical, and other advocacy needs as determined to support each assigned client.
4. Provide coverage in children’s program, group facilitation with facilitating adult groups when needed, court, and other locations as needed.
5. Performs a variety of routine duties including follow up with residents when house is untidy; maintaining records; computer input of services data, intervention in the kinds of problems that come up in communal living; conflict resolution between residents; suicide prevention; court accompaniment; emergency transportation to hospital, etc.; provides transportation to residents entering and exiting program and to other appointments as time permits.
6. Orients new families to shelter including completion of appropriate forms; sets up rooms with linens and toiletries when necessary.
7. Performs special short-term tasks related to overall shelter operations.
8. Maintains a working knowledge of codes, laws and regulations that impact domestic violence programs; maintains a working knowledge of domestic violence issues and programs; maintains relationships with other community agencies and participates in seminars, conference and coalition meetings as assigned.
9. Serves as an advocate for the agency/program’s fund development efforts and supports the organizations AA/EOE guidelines.
10. Attend presentations as needed.
11. Attend Fundraising events as needed. Even on weekends.
Minimum Qualifications (Knowledge, Skills, and Abilities)
These specifications are general guidelines based on the minimum experience ordinarily considered essential to the satisfactory performance of the job. Individual abilities may result in some deviation from these guidelines.
To perform effectively in this position, the incumbent is required to have:
- · Ability to handle crisis situations in a calm manner.
- education and experience substantially equivalent to a degree in social work, psychology, social work, counseling or similar major
- prior experience in a social services agency, preferably one serving victims of violence and their families and/or crisis counseling and crisis intervention
- Strong effective personal computer skills including word processing, spreadsheets, Excel, typing and internet
- leadership skills to initiate change in client behavior, to facilitate and maintain effective relationships with women and their children and to serve as a stable, non-judgmental role model for batter women and their children
- knowledge of and sensitivity to issues affecting victims of domestic violence, their families and the community
- excellent verbal and written communication skills, including experience in developing and making presentations to groups
- professional appearance and ability to maintain confidentially in all matters related to the agency/program and positive communications with staff, volunteers and the community
- bilingual skills in English/Spanish
- Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier. Must have MVR report
- ability to support the mission and philosophy of the YWCA which includes acceptance of multicultural diversity
- current 40 Hour Domestic Violence Certificate or ability to participate in mandatory 40 hours of training in domestic violence and other training programs as required including the 1 day Civil Rights Training
- acts as mandated child abuse reporter
- willingness to work a flexible schedule, including evenings and weekends
- Must have a proactive and positive attitude toward clients, colleagues, board members, and community partners.
- Performs other duties as assigned
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Job Type: Part-time
Pay: From $20.00 per hour
Benefits:
Work Location: In person
