About Athena Security
Athena Security is an industry leader in AI-powered concealed weapons detection, visitor management, and integrated security platforms. Our mission is simple: to help save lives by building the most advanced entryway security ecosystem available. We combine cutting-edge hardware and AI with intuitive software solutions to help schools, hospitals, casinos, and enterprises create safer spaces.
How to Apply: In order for us to accept your application, you must first go to
https://www.athena-security.com/ , go to the Careers section on our website and submit your resume.
Role Overview
We’re looking for a high-energy, detail-oriented Account Manager to join our Customer Success team and take ownership of post-sale relationships with our clients for following locations: (Connecticut, New England, Dallas, Houston, Austin). This role blends account management, customer service, technical support coordination, and client-facing leadership. You’ll be responsible for ensuring smooth onboarding, training, deployment, and long-term satisfaction for some of our most important customers.
The ideal candidate is proactive, articulate, and relationship-driven, with a strong sense of ownership and follow-through. You’re someone who makes clients feel supported, heard, and prioritized—always ready to jump in, solve problems, and go the extra mile. You approach each account with a service-oriented mindset, taking initiative and showing clients they’re in capable, reliable hands. This is not a laid-back desk job—it requires hustle, presence, and the ability to lead conversations and solve issues before they become problems.
Key Responsibilities
- Own the end-to-end onboarding process, including product demos, technical deployment coordination, and client training.
- Serve as the primary point of contact for existing client accounts—building trust, solving problems, and driving satisfaction.
- Provide outstanding support and communication, ensuring every customer feels heard, informed, and valued.
- Conduct regular check-ins (virtual and on-site) to proactively monitor account health and identify issues or opportunities.
- Present confidently during demos, training sessions, and in high-stakes client conversations.
- Collaborate with internal teams (Engineering, Product, Customer Support) to address client needs and ensure successful outcomes.
- Coordinate basic technical support needs—knowing when to solve directly or escalate appropriately.
- Travel to client sites regularly (50–80% travel, primarily local and regional) for onboarding, training, and relationship management.
- Capture and relay client feedback to help improve Athena’s processes and product offerings.
- Cultivate strong rapport that leads to retention, referrals, and long-term partnerships.
What We're Looking For
- 5+ years of experience in account management, customer success, sales, or support roles—preferably in B2B tech, hardware/software, or security industries.
- Exceptional communication skills—verbal, written, and presentation. You must be articulate, polished, and confident.
- A natural relationship-builder who inspires trust, listens well, and takes initiative.
- Proven ability to manage details, timelines, and client expectations with follow-through.
- Strong customer service and basic tech troubleshooting instincts—able to identify, coordinate, or resolve issues quickly.
- Comfortable presenting to stakeholders, leading conversations, and owning the room.
- Must be go-getter, not passive—able to take charge, self-direct, and stay three steps ahead.
- Valid driver’s license and willingness to travel frequently by car for client site visits.
- Experience working with CRMs, support ticketing systems, or technical documentation a plus.
Why Athena Security?
- Join a company making a real-world impact by saving lives through innovation.
- Work closely with top-tier clients across the country.
- Competitive base salary + performance-based compensation.
- Remote flexibility with travel that keeps the job dynamic and relationship-driven.
- Be part of a tight-knit, mission-driven team that values ownership and excellence.
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Supplemental Pay:
- Bonus opportunities
- Performance bonus
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Work Location: Hybrid remote in Avon, CT 06001
