About Integral Physical Therapy
Integral Physical Therapy is a mission-driven practice with 7 outpatient clinics across the Denver metro area. Our purpose is simple: put people before profits by integrating the needs of our patients, team, community, and partners. We believe that when we focus on doing what’s right, success naturally follows.
About the Role
We are seeking a full-time Back Office Administrative Assistant to join our team. This role is ideal for an organized multitasker who thrives in a fast-paced environment and takes pride in seamless administrative execution.
Why Join Us?
- Values-Driven Culture: Work with a collaborative, supportive team that puts patient care and community impact first.
- Fast-Paced Environment: Experience dynamic, high-volume clinic days where no two days are the same.
- Impact & Growth: Play a pivotal role in patient outcomes with real opportunities for professional development as our practice expands.
What You’ll Do (Key Responsibilities)
- New Patient Intake & Lead Management: Manage the new patient phone group, convert incoming patient leads, and schedule initial evaluation appointments according to company guidelines.
- Email & Inbox Management: Process high-volume communications through the shared contact email account, ensuring meticulous record-keeping, email archiving, and prompt escalation when needed.
- Voicemail & Document Processing: Manage incoming clinic voicemails, return patient calls promptly, and handle incoming electronic faxes.
- Insurance Referral Coordination: Request and secure physician referrals from medical providers when mandated by specific insurance payer guidelines or when the billing team requests an updated referral.
- Front Desk & Clinic Coverage: Support front desk staff with daily tasks, cover planned absences/vacations across local clinics, and provide regular front desk coverage at our Firestone clinic on Thursdays and Fridays.
- Detailed Documentation: Log clear, accurate case notes for every patient communication in the system.
What We’re Looking For
- Thrives Under Pressure: Comfort and confidence navigating a high-volume, fast-paced medical clinic setting without sacrificing attention to detail.
- Exceptional Communication: Outstanding customer service skills with a warm, professional, and empathetic demeanor over the phone and in person.
- Multitasking Master: Proven ability to prioritize competing tasks, stay organized, and work both independently and collaboratively.
- Tech-Savvy: Strong computer proficiency and the ability to quickly adapt to new EMR and scheduling software.
- Reliable & Accountable: High integrity, strong work ethic, and a desire to build a long-term career with our team.
Qualifications
- Required: High School Diploma or equivalent.
- Preferred: 1+ years of medical, patient intake, or healthcare administrative experience.
- Preferred: Familiarity with medical/insurance terminology and prior authorization processes.
- Preferred: Bilingual skills (English/Spanish) are a major plus.
How to Apply
To be considered for this role, please submit your resume and a cover letter explaining why you thrive in a fast-paced environment and why you are the ideal fit for Integral Physical Therapy.
Please note: Only applications containing both a resume and a cover letter will be reviewed.
Pay: $19.25 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
