The Service Advisor at Group 1 Automotive serves as the primary liaison between customers and the service department, delivering a premium, luxury-level customer experience. This role involves managing the entire service process—from vehicle intake to final delivery—while ensuring clear communication, accurate recommendations, and efficient coordination with technicians. The Service Advisor plays a key role in building customer trust, driving service revenue, and maintaining high customer satisfaction.
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Greet customers promptly and professionally, identifying service needs
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Document vehicle concerns and create accurate repair orders
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Recommend maintenance and repair services based on inspections and diagnostics
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Provide clear explanations of services, costs, and timelines
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Coordinate with technicians and the parts department to ensure efficient workflow
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Maintain consistent communication with customers regarding service status and updates
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Identify and present upsell opportunities for additional services and preventative maintenance
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Review completed work for accuracy and ensure quality standards are met
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Deliver vehicles back to customers, explaining work performed and ensuring satisfaction
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Maintain high customer satisfaction scores and foster repeat business
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Previous automotive service advisor experience preferred (luxury brand a plus)
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Strong customer service and interpersonal skills
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Excellent verbal and written communication abilities
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Basic knowledge of automotive systems and maintenance services
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Sales-oriented mindset with the ability to recommend services confidently
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Ability to multitask and stay organized in a fast-paced environment
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Proficiency with dealership service software and computer systems
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High school diploma or equivalent (associate or technical degree preferred)
Compensation & Benefits
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Salary Based Pay Plan, Plus Bonuses
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A Great Working Environment
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A Structured, Self-Paced Career Path Leading to Management Opportunities
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Service Advisor University – Paid for by Group 1 Automotive
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Health, Dental & Vision Insurance
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Life & Disability Insurance
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401(k) with Company Match
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Paid Time off
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Employee Vehicle Purchase Program
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Employee Stock Purchase Plan
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Pinnacle Awards Program
