Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.
Grypho5 is one of four battalions fighting threat actors on the front lines of the global cyber war. As part of The World’s First Civilian Cybersecurity Force, Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.
About This Position
The NOC Engineer I role will be responsible for incident response in accordance to company standard operating procedures, scheduled maintenance, and remediation efforts in support of our Managed Services Solutions. This role will report to the Managed Services Maintenance Manager and is 100% Remote.
This role will work a 4 on 4 off shift pattern, with a 4-week rotation across days/swing/night shifts.
Key Responsibilities
- Respond to support issues with a combination of skills, experience, vendor support, and internal consultations
- Support customers with complex technical solutions with minimal supervision
- Follow instructions and document steps to provide resolution of issues while following best practices
- Maintain a general understanding of our products and solutions
- Maintain a high degree of proficiency in the products and software that we support
- Implement updates and patching to supported software and hardware systems
- Provide quick and resourceful communication with customers
- Resolve maintenance related technical issues
- Maintain a general understanding of Fenix24 Products & Services
- Obtain and Maintain Select Vendor Engineer Certifications
- Follow best practices and standard operating procedures
- Provide feedback on how to improve supportability of our services
- Collaborate with Clients, Peers, and Managers to aid in Successful Support of Services
Preferred Skills
- Excellent communication skills
- Ability to prioritize complex technical tasks in a fast-paced environment
- Information Technology and Managed Services Best Practices
- Practical application of InfoSec principles
- Experience with Snow a plus
Qualifications
- 1-3 years of Information Technology work experience, preferably in Managed Services
- Understanding of ticketing systems and time management
- Technical Degree in Information Technology, related field, or equivalent work history
- Technical certifications in VMware, Microsoft, CompTIA, etc.
- Experience working for and within IT for the Cybersecurity Industry
Why work for us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!
We truly value our employees and provide an extraordinary package to prove it, including:
- Internal and external learning & development opportunities, including career advancement
- Scheduled & flexible PTO programs
- Family friendly programs- Care packages
- Regular team building events
Competitive compensation & benefits including:
- Private health insurance
- Mental health and wellness programs
- 401K contribution
- Life insurance and income protection insurance
- Monthly fitness/gym membership allowance
Join the world's first Civilian Cybersecurity Force and take your career to the next level!
